NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Device not accessible after balance started (6.4.0)
After the scheduled monthly balance job started, I lost access to the device. It only answers to ping but ftp, smb, browser and SSH access is lost. I ready that some other user have lost everything...
I have exactly the same thing monthly balance started - Unit completely locked up power off button inactive. Removed power, restart now stuck at rsync 75.02% no disk activity no access ssh, network etc but able to ping.
Ok
Tried USB firmware recovery after trying 6 different usb sticks gave up on this. Tried standard firmware recovery, boots, reverts parameters ie Ip address etc but still completely locked up. Managed to boot into read only. now the resync is actually going on disk activity etc.
So to be on the safe side rather than reboot after the sync, will copy off all data , factory reset and copy back.
What is going on with this update
I have a number of RN104 units and have had USB issues with all, checksum errors on firmware on one unit which prevented upgrading ( probably a bonus) and this issue with another.
This has been going on with Netgear since the V2 unit where firmware updates have been allowed into the field and a host of issues have cropped up with the treatment of the file system. this has now manifested itself in the "lagship OS6" once again.
Stock "advice/Answer" trotted out is "do you have a backup, Raid is not a backup etc". But come on the the customer expects something to work as expected not to buy the product twice and in any case the same thing can happen on both units or on any other units or it may not happen at all. What is the advice then "have a backup system from a different company". This is not endowing any confidence in the product.
Yes I know that forums are generally where issues are reported and can be a bit onf a moanfest but what contitutes a complaint As I said I have multiple RN104's, seven infact, and all have issues and have had issues in the past.
I have made an investment in Netgear products and expect some satifactory help Yes I have used support in the past but even that is an issue as the support is for the first 90 days and then you have to purchase support but if a firmware update causes issues after this period you are on your own. NOT ON
Hi Davexyz2,
Can you confirm if you can still access the UI of the unit that started the resync process? For the rest of the issues that you've encountered like invalid checksum when updating firmware (refer to this link) and the USB issues will be addressed by our team. Kindly contact NETGEAR support to create a support ticket for the affected units.
Kind regards,
BrianL
NETGEAR Community TeamThe unit that I managed to get in read only mode has "successfuly" completed the resync To be on the safe side rather than reboot, I am now moving all the data off, performing a factory default and moving the data back on. Six days + wasted there.
As for the unit that failed to update, this had the checksum error. Updated with the debian package. "successfully" , once again the attached usb disk name changed. Edited usb_map (in etc\frontview\usb) to restore original name. All units still have multiple "phantom" usb names ie the new one given on update and the name in th UI seems to default to "5"!. Cannot find where to remove this in any script as storage.conf does not seem to be referenced anymore by the Readynas.
Spoke too soon. The unit has now frozen Pulled plug, Boot as read only, Resyncing again, Still attempting to remove data to do a factory default
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
