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cdcllc's avatar
cdcllc
Aspirant
May 18, 2013

Disk Fail Event During Duo Expansion

I recently purchased a Seagate 1TB drive because a current disk was starting to accumulate errors. I took the opportunity to expand to 1TB from 512GB. The new drive was installed in bay 2 and initializes fine, but soon after the disk sync starts, I get a "disk fail event". I've got details of my config below. Any ideas on what I need to do to address? Thanks for any ideas.

Firmware: RAIDiator 4.1.10 [1.00a043]

RAID Disks:

Ch 1 : Seagate ST3500830SCE [465 GB] 461 GB allocated
Ch 2 : Seagate ST1000DM003-1CH162 [931 GB]


Sat May 18 16:00:32 EDT 2013 Disk fail event occurred on SATA channel 2. If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead.

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  • can you post smartctl.log here?you can download logs in Frontview-->status-->logs>download all logs.
  • de niro - here is the smartctl.log. Thanks for the post.

    ***** smartctl output for hdc *****

    smartctl 5.42 2011-10-20 r3458 [padre-linux-2.6.17.14ReadyNAS] (local build)
    Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

    === START OF INFORMATION SECTION ===
    Model Family: Seagate DB35.3
    Device Model: ST3500830SCE
    Serial Number: 5QG2N83X
    Firmware Version: 3.ACD
    User Capacity: 500,107,862,016 bytes [500 GB]
    Sector Size: 512 bytes logical/physical
    Device is: In smartctl database [for details use: -P show]
    ATA Version is: 7
    ATA Standard is: Exact ATA specification draft version not indicated
    Local Time is: Sun May 19 16:18:04 2013 EDT
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled

    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED

    General SMART Values:
    Offline data collection status: (0x82) Offline data collection activity
    was completed without error.
    Auto Offline Data Collection: Enabled.
    Self-test execution status: ( 0) The previous self-test routine completed
    without error or no self-test has ever
    been run.
    Total time to complete Offline
    data collection: (15556) seconds.
    Offline data collection
    capabilities: (0x5b) SMART execute Offline immediate.
    Auto Offline data collection on/off support.
    Suspend Offline collection upon new
    command.
    Offline surface scan supported.
    Self-test supported.
    No Conveyance Self-test supported.
    Selective Self-test supported.
    SMART capabilities: (0x0003) Saves SMART data before entering
    power-saving mode.
    Supports SMART auto save timer.
    Error logging capability: (0x01) Error logging supported.
    General Purpose Logging supported.
    Short self-test routine
    recommended polling time: ( 1) minutes.
    Extended self-test routine
    recommended polling time: ( 163) minutes.

    SMART Attributes Data Structure revision number: 10
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
    1 Raw_Read_Error_Rate 0x000f 101 099 006 Pre-fail Always - 3259337
    3 Spin_Up_Time 0x0003 092 091 000 Pre-fail Always - 0
    4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 819
    5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
    7 Seek_Error_Rate 0x000f 073 060 030 Pre-fail Always - 24133732
    9 Power_On_Hours 0x0032 065 065 000 Old_age Always - 31133
    10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
    12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 23
    187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
    189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
    190 Airflow_Temperature_Cel 0x0022 059 049 045 Old_age Always - 41 (Min/Max 32/43)
    194 Temperature_Celsius 0x0022 041 051 000 Old_age Always - 41 (0 23 0 0 0)
    195 Hardware_ECC_Recovered 0x001a 062 052 000 Old_age Always - 228212426
    197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
    198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
    199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
    200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age Offline - 0
    202 Data_Address_Mark_Errs 0x0032 100 253 000 Old_age Always - 0

    SMART Error Log Version: 1
    No Errors Logged

    SMART Self-test log structure revision number 1

    SMART Selective self-test log data structure revision number 1
    SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
    1 0 0 Not_testing
    2 0 0 Not_testing
    3 0 0 Not_testing
    4 0 0 Not_testing
    5 0 0 Not_testing
    Selective self-test flags (0x0):
    After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.





    ***** smartctl output for hde *****

    smartctl 5.42 2011-10-20 r3458 [padre-linux-2.6.17.14ReadyNAS] (local build)
    Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

    Smartctl: Device Read Identity Failed: empty IDENTIFY data

    A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.
  • Drive 2 is not recognized correctly which could be a dead drive,you need to plug this drive onto computer to check its condition and move drive 1 to slot 2 to make sure the SATA controller is fine
  • I'm getting to think you are right. I took a full backup then put the new 1 TB drive by itself in slot 1. The NAS came up fine. I powered down and re-installed the old 500 GB drive in slot 1 - came up fine - then re-installed 1 TB drive in slot 2. The 1 TB drive initialized and got to over 50% complete with synchronization when another SATA re-set occurred - BUMMER. I'm going to buy another 1 TB drive (which I needed to do anyway to get to X-Raid capability) and see if I have either a disk problem or a NAS problem. I'll let you know next weekend.

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