Drive Tray Screws , Case # 20304575

Too late. Already ordered the ebay ones. Disappointing really that something so trivial gives so many people so many issues. I even said I wasn't looking for them for free and that it was daft that they don't supply spare parts for what is a user serviceable item. I work for a major vehicle manufacturer and it would just be incomprehensible if we didn't supply spare parts for our vehicles (or if we did, but made it almost impossible for secondhand users to get hold of them)!

To be honest, I've got better things to be doing with my time than chasing them repeatedly over this, so they've just disappionted me and let themselves down. What was apparantly good service with the follow-up mails and calls to my enquiry, ended with a disappointed customer - all for the sake of some screws which would cost them about 5p (cents) each (if that). It probably costs them more in administering the subsequent phone call to conduct the satisfaction survey than it would to just send the screws!

I shall make my view clear in their satisfaction survey.