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Forum Discussion
Duo V2 incomplete/wont start (flashing act led) [RESOLVED]
[RESOLVED] after calling tech support they agreed to an exchange of the device. I had to argue to not pay for tech support since my item is still under warranty... they reluctantly agreed. Hel...
They never called me as they said they would. I called them and after being redirected and waiting a long time they finally agreed to exchange the NAS.
What I learned is when you first call them you speak with the first tier of support... which is very inexperienced and their job is to get you to pay for tech support... If you legitimately need a warranty exchange this can be very frustrating but if you convince them theres nothing you can do and it is in fact defective they will reluctantly put you through the next tier which is actual knowledgeable support and will work with you for a refund.
What I learned is when you first call them you speak with the first tier of support... which is very inexperienced and their job is to get you to pay for tech support... If you legitimately need a warranty exchange this can be very frustrating but if you convince them theres nothing you can do and it is in fact defective they will reluctantly put you through the next tier which is actual knowledgeable support and will work with you for a refund.
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