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Forum Discussion
Fan Problem After Upgrading To 6.6.1
It might have been coincidence but a day after I had upgraded to ver 6.6.1, I received a "The device is shutting down because Disk-1 has exceeded 60 deg C" message (or something like that), and I found my RN102 powered-down. Since 2 years ago when I brought the RN102, it was the first time I received this shut-down message. I connected with software dude from Netgear and he said to check "Status" on my Admin page. On the screenshot he sent (from an RN424), there was indeed an icon for System Fan with a dropdown to change speed setting but strangely, the Admin page on my RN102 did not display a similar icon. Only the Disks and CPU and their temp values. Plus also - compared to his CPU temp, my CPU was running hot. In my Alert settings, "Fan" is toggled so I should have received advice if the fan had died, right? I decided to go invasive to determine whats-what with the fan. It spun when manually turned and ran when 12Vdc is applied! So deductively, the fan is good. At this point, I re-assembled everything planning to call Netgear in the morning but after the 102 was back to status quo, the fan turned when I powered it up! And suddenly, the Admin page also had a Fan icon displaying RPM value!??? I don't know..., truobleshoots like these just eat up time I could otherwise use for productive work. I'm just glad it's working again.
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Thx for sharing, as if more users run into this it's clearly something Netgear should try to figure out.
You might grab logs now, just in case someone from netgear wants to see them - they will eventually rotate, and the shutdown information will disappear.
The good thing is that the NAS did shut down and protect the disk.
The bad thing is my Fan Alert was toggled "ON" but I didn't receive any advise the fan wasn't doing its job. If I was your average end-user, I might have seriously taken that HD heating up advise at face value and spend money to unnecessarily replace a perfectly good HD plus waste effort just to bring it online. Had this thing gone forward in that direction, I certainly wouldn't have anything nice to say about NETGEAR.
I am having the same problem, only I tried a new fan thinking the fan was the problem. I do wish NETGEAR would fix this soon. Meanwhile I have a USB powered fan keeping my NAS cool enough to run.
6.7.0 FW is underway!
Good to know. I hope v6.7.0 is better at resolving rather than creating issues. Another observation I'd like to add is after the fan miraculously started working again, it continues to run even after the RN102 is powered down. The only time it stops is when the main workstation I primarily use to access the RN102 is powered down. Go figure...
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