Folders missing when backing up folder on PC to Readycloud

Question

Using a ReadyNas 104 with 4 WD Red 3TB discs in Raid 5. Windows 10. Desktop ReadyCloud Client v1.12.

when i use the desktop app to back up a folder, say for example

D:\Users\user\My Documents

The backup seems to run for a while and then it sais "All files up to date" as indicated by the green check mark. But closer inspection by opening the folder on the NAS reveals that the majority of folders have not been backed up. This is obviously not ideal as the app clearly indicates that all files are backed up when in fact they are not

I have tried this with 2 different user accounts on 2 different computers. What could be the issue? There is lots of space on the NAS. Files are nothing special, just folders and documents. Is there any thing that forces the client to "exclude" an entire folder?

Schwizer

JennC · Answer

Hello&nbsp;schwizer,

&nbsp;

Have you checked if these folders that were not backed up to the NAS have any permissions? Also, what is the current firmware version?

&nbsp;

Regards,

schwizer · Answer

Latest firmware 6.5.1.&nbsp;Here is what i have tried.&nbsp;1) copy all files &amp; folders from "My Documents" to a folder on the desktop and then back up that desktop folder with the desktop app the same way. This works, the desktop app backs up all the files in the new location2)&nbsp; log into admin page and delete the "My Documents" folder from the web interface by typing "DESTROY" and then go back to desktop app, syncronize (My documents) folder is gone from desktop app and then try to sync it again.&nbsp; The desktop app says imediately sync complete but when i click the folder on the desktop app,the ReadyNas folder opens and it's empty.&nbsp;Any ideas?Schwizer

schwizer · Answer

Oh sorry and the permissions were the same on both folders the one that worked and the one that didnt except for one permission for the homegroup (the documents folder is shared with home group).

3 permissions for each folder, one for the system, one for my username and one for Administrators

Schwizer

JennC · Answer

Hello&nbsp;schwizer,

&nbsp;

When you back up a folder from your cmoputer to the NAS using ReadyCloud desktop client, it creates a new share that is randomly named. Have you checked that share in the admin page instead if it has all the files?

&nbsp;

Regards,

&nbsp;

JennC · Answer

Hello&nbsp;schwizer,

&nbsp;

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.&nbsp;
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.&nbsp;
&nbsp;
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
&nbsp;
Regards,

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Folders missing when backing up folder on PC to Readycloud

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