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Forum Discussion
"Found Bad Disk" Recovery
I have an NV+ with 4.1.8. It's been running for several years. Recently it refused to boot with the message "found bad disk" on the LCD. Based on info from searching around in the forum, I pulled d...
I'm going to continue to document my travails in hopes this helps someone...
So, after a total of 3 hours with tech support, plus a useless 24 hour wait dictated by the first tech support rep, the result is that they gave me an RMA for the chassis because he somehow determined that slot 1 was bad and gave me an RMA, which I then happily paid $50 to get overnight.
Well, I have since determined conclusively that there is no problem with slot 1 in the unit by installing a new drive in slot 1 of the "defective" chassis and I am able to format it and access it just fine. So the problem was the drive.
I have determined this conclusively also -- that drive 1 of my 4 which were in the unit was bad -- by installing all 4 drives in another NV+, and having it fail to boot even after a "firmware reset". Finally, I placed a new (unformatted) drive in place of the defective hard drive 1, and performed a "firmware reset" using the back panel switch.
In this state, the unit boots, and I see my old shares listed in frontview, but the shares are not accessible and raidar shows a yellow "warning or dead" indicator for the unit.
Unfortunately, in frontview, the button for "resync" is grayed out, so what is the next step? Anyone? Call tech support again? (last time it was 45 minutes on hold followed by a very nice and helpful fellow, who unfortunately reached an incorrect conclusion...)
Thanks, but that's not what I was looking for. I want to know how to recover the data off the other 3 once I've determined that one drive is dead.
So, after a total of 3 hours with tech support, plus a useless 24 hour wait dictated by the first tech support rep, the result is that they gave me an RMA for the chassis because he somehow determined that slot 1 was bad and gave me an RMA, which I then happily paid $50 to get overnight.
Well, I have since determined conclusively that there is no problem with slot 1 in the unit by installing a new drive in slot 1 of the "defective" chassis and I am able to format it and access it just fine. So the problem was the drive.
I have determined this conclusively also -- that drive 1 of my 4 which were in the unit was bad -- by installing all 4 drives in another NV+, and having it fail to boot even after a "firmware reset". Finally, I placed a new (unformatted) drive in place of the defective hard drive 1, and performed a "firmware reset" using the back panel switch.
In this state, the unit boots, and I see my old shares listed in frontview, but the shares are not accessible and raidar shows a yellow "warning or dead" indicator for the unit.
Unfortunately, in frontview, the button for "resync" is grayed out, so what is the next step? Anyone? Call tech support again? (last time it was 45 minutes on hold followed by a very nice and helpful fellow, who unfortunately reached an incorrect conclusion...)
claykin wrote:
menlomike386 wrote: [BUMP]
Can anyone point me to steps to troubleshooting a defective hard drive with "found bad disk error"?
TIA
Vendor tool - http://www.seagate.com/www/en-us/support/downloads/seatools
Spinrite - http://www.grc.com/spinrite.htm
Thanks, but that's not what I was looking for. I want to know how to recover the data off the other 3 once I've determined that one drive is dead.
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