NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Nobaker96's avatar
Nobaker96
Aspirant
May 29, 2023

Frozen ReadyNas 316

I have a readynas 316 with 6 - 6TB drives. everything was running fine until a few weeks ago. I lost network connectivity. When I tried using the front panel to restart the device, it did not work.  I used the power button to cycle the device. It came back up and appeared to be working fine. I used the application to check for updates, but none were needed. I used the application to cycle the device and everything came back without issue.   Two weeks later it happened again. This time I was not lucky. I followed the same steps listed above with the exception of it did not come back up. The attached image is how it is frozen. I removed my drives, and inserted a drive I could afford to play with, and tried doing a factory restore and a USB boot.  Neither of these worked.  Any suggestions?

#readynas316

5 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Nobaker96 wrote:

     I removed my drives, and inserted a drive I could afford to play with, and tried doing a factory restore and a USB boot.  Neither of these worked. 


    Did you get to the boot menu?  Or was that not possible?

    • Sandshark's avatar
      Sandshark
      Sensei

      Does RAIDar show the NAS at all?  One possibility here is the power supply, but it's a bit early to jump to that conclusion.  It's not an issue I've seen with the 300 or 500 series supply, but they are getting older.

      • Nobaker96's avatar
        Nobaker96
        Aspirant

        Nothing shows in RAIDAR, my router, or any type of network connectivity that I have tried.

    • Nobaker96's avatar
      Nobaker96
      Aspirant

      I got nothing. I have done it several times with no success.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More