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Forum Discussion
Future Support of NV+ Platforms
Hi,
I own an NV+ purchased in June 2008. I understand this is now considered end of life and is out of warranty support.
However, should I have software isues in the future such as stuck on booting or another issue where I can't gain access to the device, how do I get this resolved?
When this happened once before, I ahd to have a support agent log in remotely via telnet. Obviously this won't happen in future so how would I rescue my device without a factory reset. If possible, could I have the telnet password so I could resolve issues myself?
Thanks...
I own an NV+ purchased in June 2008. I understand this is now considered end of life and is out of warranty support.
However, should I have software isues in the future such as stuck on booting or another issue where I can't gain access to the device, how do I get this resolved?
When this happened once before, I ahd to have a support agent log in remotely via telnet. Obviously this won't happen in future so how would I rescue my device without a factory reset. If possible, could I have the telnet password so I could resolve issues myself?
Thanks...
6 Replies
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- A NV+ unit purchased new in June 2008 would have a 5 year warranty. So you should be able to get some support via an Online Submission.
- OK Thanks. But what happens after?
- I believe after that a case would still be opened but the telephone support route has a $299 fee attached to it. At this point, you can buy a new NAS NV+ for roughly $300 USD, so it's kind of a "six of one, half a dozen of the other" scenario.
- The thing is though that NV+ (v1) units would be becoming harder to find new.
You can still seek help on the forums and the community can do its best to help. - Thanks. How about publishing a means of gaining access via telnet like support representitives do when these go end of support so at least we can try and fix issues.
- It's one thing to gain access via telnet and quite another to know what to do once you get in there.
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