Forum Discussion

Guide

Sep 13, 2024

Solved

Help with email alerts - Error Code 5008010000

Hi, I have an RN626X and am unable to send email alerts. My firmware is 6.10.10. I am aware that some email systems that require Oath2 authentication cannot be used easily, but I have not been a...

Crash_HI
Sep 19, 2024
I could not figure out how the extraneous entries got into my email alert list or what was causing the send errors, but I was able to get things working by:

1. Removing all Alert Contacts
2. Clicking the Clear button for the Alert configuration (this is probably what flushed the zombie addresses)
3. Re-entering all e-mail fields
4. Setting up an App Password for Yahoo, and using that password in the password field here.

Now the email sends, and I get a clear exit code in the log.

Cheers

Crash_HI

Guide

Sep 14, 2024

I was able to get it working after removing some of the contacts from the contact list.

There was an entry for each of these:
Alert
MYACTUALSERVERNAME

I don't know how if these are automatically added when setting up the NAS or if these are left over from a previous firmware version, as I cannot re-add them now.

I wonder if those were important or if anyone has any insight.

Thanks

saudade

Apprentice

Sep 14, 2024

I have 3 "alert" contact spaces on my Duo. I don't recall any of them being populated. I only use one with my yahoo address.

You can't add them back as they are not valid email addresses.

So did any of them make it to your Yahoo account?

StephenB
Guru - Experienced User
Sep 14, 2024
saudade wrote:

You can't add them back as they are not valid email addresses.

Again, they are supposed to be the email addresses you want the alerts sent to. So if they are not valid emails addresses, you should delete them and not try to add them back.

In my case, the yahoo email address and my gmail address are listed, and my gmail does receive the alerts.