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Solved
Help with email alerts - Error Code 5008010000
Hi, I have an RN626X and am unable to send email alerts. My firmware is 6.10.10. I am aware that some email systems that require Oath2 authentication cannot be used easily, but I have not been a...
I could not figure out how the extraneous entries got into my email alert list or what was causing the send errors, but I was able to get things working by:
1. Removing all Alert Contacts
2. Clicking the Clear button for the Alert configuration (this is probably what flushed the zombie addresses)
3. Re-entering all e-mail fields
4. Setting up an App Password for Yahoo, and using that password in the password field here.
Now the email sends, and I get a clear exit code in the log.
Cheers
Crash_HI wrote:
There was an entry for each of these:
Alert
MYACTUALSERVERNAME
These are the "send" email addresses. Since they weren't email addresses, the emails would have bounced.
Crash_HI wrote:
as I cannot re-add them now.
Try adding your yahoo email address there.
Personally I also put my main email address (which is gmail).
I responded to this previously, but my message was apparently deleted. I replaced all of the email addresses in case that was why my message was deleted.
What I am concerned about is that there are still extraneous email addresses being used when attempting to send alert emails. These are not in the alert email contact list, but appear in the msmtp.log
Sep 18 16:14:33 host=HostAddress tls=on auth=on user=UserEmail from=FromEmail recipients=Email_Address_1,Email_Address_2,Email_Address_3,Email_Address_4 Email_Address_5,Email_Address_6 Email_Address_7,Email_Address_8 smtpstatus=553 smtpmsg='553 5.1.3 Syntax error in recipient address' errormsg='recipient address Email_Address_1 Email_Address_2 not accepted by the server' exitcode=EX_DATAERR
There are actually only two email addresses in the contact list, the one that the message are actually being sent to, and one that it added for the sending account.
There are a total of three email addresses that appear in the error message that are not in the contact list at all and shouldn't even be on the system, and I cannot find where these are being pulled from, as they are not in alert.conf
If anyone has any ideas where these extraneous email addresses may be stored, I would appreciate your help so I can resolve this error.
Thanks!
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