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Forum Discussion
Latest AntiVirus signature update corrupt?
Good afternoon, I have a customer that has a 516 and this morning, I started getting tons of emails (over 400+) in just a few short hours regarding virus's being found on the NAS. Ironically this...
Thanks for taking the time to reply , THEITGUY69.
I upgraded to 6.6.1 last night and enabled Antivirus again -- we'll see what today holds when my advisors get in and start cranking out the artwork.
I'm concerned that no one from Netgear has spoken up about this as it seems to be a pretty big impact on both of us. I know they changed how virus scanning was done but nothing was said about the behavior that was experienced yesterday.
Regards,
Nick
i spoke with Netgear on the phone yesterday & from what the lady told me, once you update to the latest firmware, the antivirus doesnt even work!! they've deactivated IT & from what i was told it was going to be re-released in an app ?? i made her repeat it 3 times but it made no sense... i told her to leave my case open... Wish someone from Netgear would chime in!
I received an email from Netgear on this on 12/30/16:
netgear wrote:
This message is to notify you that NETGEAR is updating the anti-virus software in ReadyNAS storage systems. The new anti-virus software is integrated in ReadyNAS OS 6.6.1 and will be released on January 3, 2017.
Your system might experience a short disruption of virus database updates, from January 1, 2017, to January 3, 2017. Your log file will indicate a failure in updating the virus database during that time.
If you have questions, contact readynassupport@netgear.com.
Best regards,
The NETGEAR TeamIt sounds like they've replaced the AV package - AV still appears as a setting in system->settings on my 6.6.1 systems. But the old AV-plus app no longer works (and is not on my available app list).
AV is turned off on my systems, as I don't see the point of running it on both the NAS and the PCs.
According to that email, it says nothing about service being interrupted on Monday 1/16 as some of us have experienced. My device downloaded a signature update and 3 minutes after doing so, is when all the issues occurred (this was on 6.6.0)
Additionally, I've upgraded to 6.6.1 and the virus scanning in general was not working well so I had to disable it. Since doing so, the NAS has been fine.
Having multiple layers of virus scanning is an added layer of security. I have it on my firewall, NAS and client workstations. Having more that one scanner on an appliance or workstation is where you run into issues, in my opinion.
nickjames wrote:
According to that email, it says nothing about service being interrupted on Monday 1/16 as some of us have experienced.
Understood. And 6.6.1 was released one day later than they said.
While Netgear also didn't say anything about definition updates from the old AV provider, my guess is that the contract for that lapsed - and that after a short period, those updates stopped working. Hopefully Netgear will clarify that (either way) here.
nickjames wrote:
Having multiple layers of virus scanning is an added layer of security...
I understand that point of view, and I didn't mean to imply that you should change your practice. I made that comment only so you all would understand that the AV service is off on my machines - so I can't confirm whether the updates are failing or not.
THEITGUY69 wrote:
i spoke with Netgear on the phone yesterday & from what the lady told me, once you update to the latest firmware, the antivirus doesnt even work!! they've deactivated IT & from what i was told it was going to be re-released in an app ?? i made her repeat it 3 times but it made no sense... i told her to leave my case open... Wish someone from Netgear would chime in!
Can you PM the case number to me please?
@HyacintheJ wrote:
THEITGUY69 wrote:i spoke with Netgear on the phone yesterday & from what the lady told me, once you update to the latest firmware, the antivirus doesnt even work!! they've deactivated IT & from what i was told it was going to be re-released in an app ?? i made her repeat it 3 times but it made no sense... i told her to leave my case open... Wish someone from Netgear would chime in!
Can you PM the case number to me please?
Hi,
Can you help answer some of the questions in this thread?
I'm currently not using virus scanning because its unreliable.
Please follow up with your users
Regards,
Nick
Hi nickjames,
If I had information, I would share it here. Unfortunately I don't.
I work for NETGEAR, but I don't work on the community. The only help I can provide right now is looking at THEITGUY69's case.
Hopefully someone with more info will update the thread.
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