NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Wolf54-2
Jul 20, 2020Aspirant
Lost access to ReadyNAS 214
Hi everyone, I have a grave problem with my ReadyNAS 214. I'm working with this device several years now. I have the latest firmware on it (6.10.3) and everything seemed to be working fine up until ...
- Jul 21, 2020
Wolf54-2 wrote:
Disk 1, the oldest and smallest (Hitachi, 2TB)
Error 1150 [1] occurred at disk power-on lifetime: 17934 hours (747 days + 6 hours)
When the command that caused the error occurred, the device was active or idle.After command completion occurred, registers were:
ER -- ST COUNT LBA_48 LH LM LL DV DC
-- -- -- == -- == == == -- -- -- -- --
84 -- 51 00 71 00 00 00 a0 7f cf 00 00 Error: ICRC, ABRT 113 sectors at LBA = 0x00a07fcf = 10518479That's the only disk that reports any sectors and errors.
Could that one disk inhibit the network access to the device?
A followup here - you should check the current power-on hours, and see how long ago this error occured.
Are you seeing other issues with this drive (reallocated sectors, etc)?
If the error happened before the problem began, then it's probably not the cause. I'd also expect to see more than one occurance.
But generally - disk problems can create problems with access, because retries and error processing can load down the system.
Maybe try journalctl -r
If you want to search it, you could use something like
# journalctl -r --no-pager | grep -i error
-k might also be useful (only showing kernel entries).
Wolf54-2 wrote:
I have a spare, new 8TB disk on the shelf. Would it be wise to swap out that small, old Hitachi disk.
Replacing one disk should trigger a data recovery, right? Would that also restore network access?I wouldn't do that yet. If the problem isn't the disk, it won't help (and could complicate things).
One option is to go with brute-force - doing a factory reset, reconfiguring the NAS, and restoring data from backup. While that might end up the only way to resolve it, it'd be best to figure out what is going on.
StephenB
Jul 20, 2020Guru - Experienced User
You might check the warranty status (which is three years).
Do you have ssh enabled? If so, does that still work?
A failing disk is a possibility. If you can connect the disks to a Windows PC (either with SATA or a USB adapter/dock), then you might want to power down the NAS and test them with vendor tools - seatools for seagate, lifeguard for westen digital. Use the long test. Label the disks by slot as you remove them.
Wolf54-2
Jul 20, 2020Aspirant
Hi Stephen,
yes, I have ssh enabled. I am using the device as a backup for many other small computers. I use rsync for doing this.
Any attempt to connect to the device using Putty via ssh times out.
When I use Raidar, it shows me the 3 installed disks, all healty.
As a last resort, I will get the disks out and try to recover the data (Terabytes, of course), but I was hoping that somebody knows of some system tools that Netgear uses to get into the device, or perform a factory reset without destroying the data. I may even consider to engage Netgear and pay for their service to save the data. Just wanted to exhaust all options to do this on my own first.
- StephenBJul 20, 2020Guru - Experienced User
You could potentially boot up in tech support mode. You could then chroot, and at least check disk health with smartctl, and also look at the fullness of the OS partition.
First you'd boot up the NAS in tech support mode, and then telnet in. Log in as root, and use the password infr8ntdebug
After that
# rnutil chroot
which will start raid and chroot.
The normal steps to mount the data volume are
# btrfs device scan # btrfs fi show # mount /dev/md127 /data
- Wolf54-2Jul 20, 2020Aspirant
Thank you for the tip. I will try that next when I get home from work tonight.
- Wolf54-2Jul 20, 2020Aspirant
Hi Stephen,
Thanks for your help. I was able to boot the device into 'Tech Support' mode, get into a console and followed the advice to mount the file system.
It appears that all the data is still there. Any advice what to do, in order to restore the Admin UI and SMB access?
--
Thanks
- StephenBJul 20, 2020Guru - Experienced User
Did you use smartctl to query the disk health?
Also, how full is the root partition?
- Wolf54-2Jul 20, 2020Aspirant
Yes, I ran 'smartctl -x' for /dev/sda, sdb and sdc (I have 3 disks in the device). There is a lot of details coming out, but the essencial line, I think, would be:
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSEDThe system is not even close to it's capacity. About 650GB used of 9.1TB total.
I ran this command:
df -h
Filesystem Size Used Avail Use% Mounted on
/dev/md0 3.7G 960M 2.6G 28% /
udev 10M 0 10M 0% /dev
tmpfs 1009M 8.0K 1009M 1% /run
/dev/md127 9.1T 653G 8.5T 8% /dataThat looks all normal to me.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!