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Forum Discussion
Mac doesn't connect #23777644
Hi there,
we use ReadyNAS Pro 6 at my workplace. We have several users on both Mac and Windows.
hostname: Storage
There are never issues for Windows users, to connect to the NAS. For Mac users it's often a problem. It shows up in "Network", as "Storage", "Storage (AFP)" and "Storage (CIFS)". Sometimes Mac users can connect on the one called "Storage", sometimes as "Storage (CIFS)" - no one uses credentials, and should only be able to login as Guest. But most often it doesn't work, when you try to connect it simply does absolutely nothing, no error messages or anything. It's not the same for all Mac users though, which is the very weird part, and since it works sometimes it makes it even weirder.
Has anyone experienced this issue, and might know how to fix this?
Thanks in advance,
Brian
we use ReadyNAS Pro 6 at my workplace. We have several users on both Mac and Windows.
hostname: Storage
There are never issues for Windows users, to connect to the NAS. For Mac users it's often a problem. It shows up in "Network", as "Storage", "Storage (AFP)" and "Storage (CIFS)". Sometimes Mac users can connect on the one called "Storage", sometimes as "Storage (CIFS)" - no one uses credentials, and should only be able to login as Guest. But most often it doesn't work, when you try to connect it simply does absolutely nothing, no error messages or anything. It's not the same for all Mac users though, which is the very weird part, and since it works sometimes it makes it even weirder.
Has anyone experienced this issue, and might know how to fix this?
Thanks in advance,
Brian
5 Replies
Replies have been turned off for this discussion
- What version of RAIDiator are you running?
If Time Machine is enabled Storage is used for Time Machine (otherwise for SMB/CIFS).
The AFP and CIFS ones are used for those protocols respectively.
What versions of Mac OS X and Windows are you using? Any patterns in the software and/or hardware of the computers where there are problems? - Hi,
Windows is version 7/8/8.1
Mac version is 10.9.4
RAIDiator is version 4.2.26 (I can't update it more - or so it claims when I try).
Time Machine is not enabled.
There is no pattern, to be honest, everything appears to be completely random for when it works and when it doesn't. It's not always an issue, and restarting the NAS device doesn't make a change either. - Brian,
That is the latest firmware for your NAS.
Can you open a tech support case (see the Email link on the Contact Us page on support.netgear.com) and attach your logs zip file (Status > Logs > Download all logs) to the case? - Yes sure, I'll do that first thing in the morning - thank you :)
- Hey hey,
Any updates on this issue? Were you able to find out what the issue(s) were? Thanks!
- DC -
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