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djfxprogressive's avatar
Jun 02, 2016

Media Backup duplicating files on Android

I have lots of photos and videos on my phone, all of which have already been copied to my ReadyNAS. When I installed the ReadyCLOUD app and enabled Media Backup, it creates duplicate files [for instance, xxx (1).jpg].  Why doesn't the app see that these files already exist and just skip them? It wants to re-upload thousands of photos and videos again, which will take many hours and will double the amount of storage consumed.  Thanks in advance!

 

I'm running Android 6.0.1 with ReadyCLOUD app version 1.2.4

RN104 firmware 6.5.0

6 Replies

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  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi djfxprogressive,

     

    Welcome to the community!

     

    Was the backup paused or stopped and was resumed? Could you post some screenshots so we can have a better look at the problem that you've experienced?

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • djfxprogressive's avatar
      djfxprogressive
      Aspirant

      Thanks for the response Brian.  I've installed the ReadyCLOUD app on a new android phone, so this is a new backup.  However, i've already copied all the media files to my RN104.  When I enable media backup in the app, it begins to copy all of my media again.  I was hoping it would recognize that these files already exist, and skip them.  I want it to only upload new media files going forward.  See the 4 highlighted images below from my NAS.  The original two were uploaded back in October.  When I enabled media backup this morning, you can see it made duplicates of these files.  The names are exactly the same, just with (1) appended to the end.  It will do that to every file in this folder if I let it go without canceling. 

       

      Is this how the media backup is intended to work?  Or should it only be uploading unique files?

      duplicates.jpg

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired

        Hi djfxprogressive,

         

        Thanks for the information and the screenshot that you've provided. Were these files been backed up or copied on your ReadyNAS using the same 'Media backup' app function? 

         

        Looking forward to your response.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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