NETGEAR RN10400 Connecting to new wifi via new internet provider

Not sure how this ended up in the idea exchange, it should be in the main forum area.

 

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Clive1234 wrote:

I am using a NETGEAR RN10400 advanced network storage hard drive which used to connect to my internet wirelessly. I changed internet provider and the unit doesn't connect to the new wifi router. Clearly I have to do some setting up but I really am a caveman when it comes to tech. Can anyone help to let me know how to connect to my new internet wifi?

 

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The RN104 connects to your router over ethernet (a cable), not wirelessly.  You can reach it wirelessly from your phone or PC, but the NAS itself needs a cable.  So first check to see if the cable is connected to both the NAS and the router. 

 

There are two ethernet connectors on the back of the NAS - see page 26 here: https://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf  Normally you'd use the top connector, but it shouldn't matter.

 

Make sure the cable is secure in the socket.  Also check the LED status next to the the socket - with a new router, it should be green (gigabit).