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Forum Discussion
New Password never arrives
Hi
Pro2, Linux
Rather than post on older threads, I have started a new thread.
I received my new Pro 2 last week. When setting up, one of the first things I do in case of emergency, is test my settings. All my email tests worked OK.
Until I tried a Password reset. I've tried several times over 2 days but the emails have never arrived?? And they are not stuck on my ISP server. The browser message says they were sent.
So - I've had to do a factory reset using the reset button. (I chose full reset on purpose).
Does anybody know why the new passwords never came? I notice this is not isolated to me. Just glad I tested before having data on it.
David
Pro2, Linux
Rather than post on older threads, I have started a new thread.
I received my new Pro 2 last week. When setting up, one of the first things I do in case of emergency, is test my settings. All my email tests worked OK.
Until I tried a Password reset. I've tried several times over 2 days but the emails have never arrived?? And they are not stuck on my ISP server. The browser message says they were sent.
So - I've had to do a factory reset using the reset button. (I chose full reset on purpose).
Does anybody know why the new passwords never came? I notice this is not isolated to me. Just glad I tested before having data on it.
David
4 Replies
Replies have been turned off for this discussion
- Do you have DNS Servers configured in your ReadyNAS device? Have you tried a test email based on the configs you have in NAS? If so, what error message if any do you receive...you can check the logs for that information.
- if you do an os reinstall it will reset the password without having to default
Agent ID: 82015 NETGEAR ReadyNAS Support Engineer
Contact Information: http://kb.netgear.com/app/answers/detai ... txaw%3D%3D
(US/Canada) 1-888-NETGEAR (Option 4 for Technical Support) / (UK) +44(0)8448 75 4000 - Yes, DNS server configured and test mail received - no error message.
I did the password reset first but it didn't help.
Having default reset, I tested it again and the password still never came. The test email did. There is no error message for when I requested password reset.
Password reset still isn't working though test mails are. As I have data on the shares I'm reluctant to keep trying to see if it will work with a password reset without more knowledgeable help. - I took the plunge today
I changed the email port from 25 to 485 and tried a password reset again.
It worked!
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