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lijh's avatar
lijh
Aspirant
Jan 24, 2015

NVX stuck on booting

After firmware upgrade. Boot menu is accessible, but factory default/OS install/tech support will still stuck on "booting" message forever. Memory test still works. I had tried to unplug the power supply, all hard disks, no help at all.
Anything else I can do?
BTW, before this unit is fixed or replaced, can I transfer all 4 hard drives to an empty PRO6 unit and access all my data?

Thanks in advance

6 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    You should be able to migrate your disks to a pro6.

    If you purchased in 2010, you could contact support. You could also try skipping the boot volume check, and see what happens.

    If you a scratch disk (not part of the array), you could power down, remove all disks, and install just the scratch disk and see what happens.
  • I have the same problem. I was running 4.2.22 for many months. When backup jobs failed, I logged into the admin interface and it prompted me for an upgrade. Since the upgrade was dated Oct 2014, I thought it might be safe. After upgrading to 4.2.27, I was able to login to the web ui and kick off one of the failed backup jobs. At the same time, I was connected to a CIFS share. After about 10 minutes, my windows OS showed me disconnected from the CIFS share, and pings to the NVX stopped working. I waited for about 20 minutes but nothing was working (no web gui, no ping, no CIFS shares).

    I reluctantly did a hard reset by holding down the power button. After that the LCD reads "Booting..." and has been like this for over an hour. I can ping the NVX IP address but RAIDAR doesn't see the device and the web ui comes back with "web page is not avaialble"

    Any thoughts?

    Thanks in advance for any suggestions.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    I have seen it now. Messages stay in the Outbox until read.

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