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Ozchap's avatar
Ozchap
Aspirant
Sep 10, 2016

OSStatus error 5

Hi community   Keep getting this error 'OSStatus error 5' when trying to log in from my wife's macbook air. Have no issue with iMac desktop & our son's macbook pro.    Want to backup her macbook ...
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Ozchap's avatar
Ozchap
Aspirant
Sep 10, 2016

Thanks for your reply JennC

I would agree with you as it seems the 2011 MacBook Air is not accessing the ReadyNAS properly for Timemachine to work.

Please refer to the attached screenshot as requested.

1 - error message

2 - Finder directory (displays ReadyNas properly which can be accessed ok) HO-3TB-MA (AFP) for Mac. Files can be read & written to

3 - Timemachine does not display the drive it only refers to HO-3TB-MA without the (AFP) directory which is what is needed for the Mac.

 

Seems to me like I might need to contact AppleCare for support on this if there is an easy way otherwise I'll have to use another external drive.

 

OSStatus error 5.jpg

JennC's avatar
JennC
NETGEAR Employee Retired
Sep 13, 2016

Hello Ozchap,

 

Can it access the NAS shares via SMB and/or AFP? Also, please make sure the MacBook is connected to the same network where the NAS is.

 

Regards,

 

 

  • Ozchap's avatar
    Ozchap
    Aspirant
    Sep 13, 2016

    Hi JennC

     

    As in the previous post screen shot 2, access is fine on the AFP drive. Seems like Time Machine cannot access ReadyNAS properly, may have something to do with it being 5 years old as our sons 2015 macbook pro connected fine.

     

    I will contact Apple for assistance or use a separate drive which is not ideal.

     

    Thanks

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Sep 15, 2016

      Hello Ozchap,

       

      TimeMachine connects to NAS via AFP too. Maybe something needs to be adjusted with that TimeMachine of the Mac computer.

       

      Just post back in case you have any updates.

       

      Regards,

      • Ozchap's avatar
        Ozchap
        Aspirant
        Sep 17, 2016

        Hi JennC

         

        I did a few tests with Applecare & confirmed that even though files can be read & written to from the 'Finder' window on the Macs, it is an access issue to the NAS drives when trying to sign in with Time Machine. Even when choosing either 'Registered User' or 'Guest' passwords seem to not be accepted.

         

        I will have to go through the NAS manual to check how I can set up access with passwords to try & get this to work.

         

        I will let you know how I go when I get a chance.

         

        Thanks

         

        Bill

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