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Forum Discussion
P*** Right Off
Hi All
Not sure anyone will be able to assist (and I have logged a support request) However just thought I would ask for opinions anyway as this could all turn nasty depending on the outcome of the support!
I have a 12 Month old Readynas Ultra 6, When first setting up I did so I think from memory with 2 HDD'd, Both brand new WD 3TB Red's, over the last 12 Months I have slowly purchased and fitted new (same WD) HDD'd with no issue, volume was expanded automatically etc. However when I got to HDD 5 it would not expand, a little bit of Forum surfing confirmed that I had the classic expansion limit issue. Now although this at the time really annoyed me as I knew nothing about it and could have simply avoided it, I over the Xmas period purchased 2 new 4TB USB HDD's and backed up all my files (took forever) but its now done.
I decided the best course of action was to buy the 6th New WD 3TB Read HDD, I installed the drive and selected to carry out a full system reset to include wiping of drives / data so I could completely start a fresh.
As you can imagine formatting 6 large drives would take some time. Now at this point I would like to say that the NAS was and always is connected to a large UPS.
I sat in the office doing some work and monitored the front panel of the NAS formatting the drives to over 80% when I locked, when I came back to office the following morning the NAS was powered down. Now I don't know if the NAS by design would shut down at the end of the format, or maybe restarted in new / factory mode, had no response and eventually shut down etc. (PS We had no power surges and or outages during the night, confirmed by CCTV that is powered via the same UPS) Thought nothing more of it and decided to boot up the NAS to set it up.
This is were it all goes wrong, NAS will not boot up, it starts up with Fan on slow speed and displays "Readynas" on the display but does nothing else and is not detectable by Raidar or seen on network etc
I tried removing all 6 drives and note the unit will now boot up and is seen by Raidar (but you cant set up without a drive installed) I then set about booting the NAS with 1 of the 6 drives one at a time and note that it will not boot with any drive installed.
So I opened a support case and they decided based on almost exactly the same report of the facts as above that it was a hardware fault and sent out a replacement NAS, well you guessed it new NAS is exactly the same will not boot with any of my drives installed, so clearly not a NAS hardware issue.
I have today tried 2 things, firstly I have tried all 6 WD HDD's one by one in my PC and all 6 are correctly seen and reported by the BIOS, however not one of them is seen or present in windows and or computer management, HDD scans do not show up drives etc. Now the PC I am using already uses WD HDD's so I know we don't have driver type issues and am now convinced that the ReadyNas factory reset / HDD format has damaged or corrupted all 6 of my HDD's (Yes over £700 worth of brand new drives)
The 2nd thing I tried was to insert a spare HDD that I had lying about into the NAS (this drive does have files on it but all junk / rubbish) The NAS will boot up with this spare drive and can be seen by Raidar etc, however it does display "ERR: Could not mount RAID d" on the panel display? And Raidar shows "Corrupt Root"
So what are your thoughts people? 6 Knackered Drives? If so, should Netgear be replacing them, will WD replace them under warranty, although a little suspicious that I am claiming for 6 drives all at the same time!
Bar 6 knackered drives, my only thoughts were some sort of corrupt formatting etc! So I tried connecting one of the drives to the PC, disconnecting my original PC drives and booting up with a windows install disc to see if it would see the drive and allow me the option to format it, however the windows install says drivers required, now technically this is not the case as no drivers are required other than SATA and these are already present and correct as all other PC drives are SATA anyway, so maybe the drives have just completely had it.
Any thoughts guys as I am seriously not going to swallow a £700 bill to replace 6 almost brand new HDD'd
Sorry for long post, but any comments, thoughts or suggestions at this stage would be much appreciated, or even some kind words to make me feel better, lol
Thanks all
Ross
Not sure anyone will be able to assist (and I have logged a support request) However just thought I would ask for opinions anyway as this could all turn nasty depending on the outcome of the support!
I have a 12 Month old Readynas Ultra 6, When first setting up I did so I think from memory with 2 HDD'd, Both brand new WD 3TB Red's, over the last 12 Months I have slowly purchased and fitted new (same WD) HDD'd with no issue, volume was expanded automatically etc. However when I got to HDD 5 it would not expand, a little bit of Forum surfing confirmed that I had the classic expansion limit issue. Now although this at the time really annoyed me as I knew nothing about it and could have simply avoided it, I over the Xmas period purchased 2 new 4TB USB HDD's and backed up all my files (took forever) but its now done.
I decided the best course of action was to buy the 6th New WD 3TB Read HDD, I installed the drive and selected to carry out a full system reset to include wiping of drives / data so I could completely start a fresh.
As you can imagine formatting 6 large drives would take some time. Now at this point I would like to say that the NAS was and always is connected to a large UPS.
I sat in the office doing some work and monitored the front panel of the NAS formatting the drives to over 80% when I locked, when I came back to office the following morning the NAS was powered down. Now I don't know if the NAS by design would shut down at the end of the format, or maybe restarted in new / factory mode, had no response and eventually shut down etc. (PS We had no power surges and or outages during the night, confirmed by CCTV that is powered via the same UPS) Thought nothing more of it and decided to boot up the NAS to set it up.
This is were it all goes wrong, NAS will not boot up, it starts up with Fan on slow speed and displays "Readynas" on the display but does nothing else and is not detectable by Raidar or seen on network etc
I tried removing all 6 drives and note the unit will now boot up and is seen by Raidar (but you cant set up without a drive installed) I then set about booting the NAS with 1 of the 6 drives one at a time and note that it will not boot with any drive installed.
So I opened a support case and they decided based on almost exactly the same report of the facts as above that it was a hardware fault and sent out a replacement NAS, well you guessed it new NAS is exactly the same will not boot with any of my drives installed, so clearly not a NAS hardware issue.
I have today tried 2 things, firstly I have tried all 6 WD HDD's one by one in my PC and all 6 are correctly seen and reported by the BIOS, however not one of them is seen or present in windows and or computer management, HDD scans do not show up drives etc. Now the PC I am using already uses WD HDD's so I know we don't have driver type issues and am now convinced that the ReadyNas factory reset / HDD format has damaged or corrupted all 6 of my HDD's (Yes over £700 worth of brand new drives)
The 2nd thing I tried was to insert a spare HDD that I had lying about into the NAS (this drive does have files on it but all junk / rubbish) The NAS will boot up with this spare drive and can be seen by Raidar etc, however it does display "ERR: Could not mount RAID d" on the panel display? And Raidar shows "Corrupt Root"
So what are your thoughts people? 6 Knackered Drives? If so, should Netgear be replacing them, will WD replace them under warranty, although a little suspicious that I am claiming for 6 drives all at the same time!
Bar 6 knackered drives, my only thoughts were some sort of corrupt formatting etc! So I tried connecting one of the drives to the PC, disconnecting my original PC drives and booting up with a windows install disc to see if it would see the drive and allow me the option to format it, however the windows install says drivers required, now technically this is not the case as no drivers are required other than SATA and these are already present and correct as all other PC drives are SATA anyway, so maybe the drives have just completely had it.
Any thoughts guys as I am seriously not going to swallow a £700 bill to replace 6 almost brand new HDD'd
Sorry for long post, but any comments, thoughts or suggestions at this stage would be much appreciated, or even some kind words to make me feel better, lol
Thanks all
Ross
2 Replies
Replies have been turned off for this discussion
- Does the NAS detect the drives if you connect the NAS directly to the power outlet bypassing the UPS?
If the drives need to be replaced since you didn't buy them from NetGear you would need to contact WD directly. The newest of the drives if bought very recently might be returnable to the reseller. - have you tried a boot menu factory default?
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