Pro 6 on 4.2.30 suddenly reported Volume dead

Thank you StephenB will try that and update the thread. I remember when Crashplan suddenly stopped working last year because of an update to the way it handled security I wasn't aware about and was tons of digging around to figure out the fix. So I guess its the yearly Crashplan issue haha... 

I had to travel for work so when I'm back at end of the week I'll go and do some major spring cleaning... very much appreciate sharing your experience. I wouldn't have thought that its possible a filled boot partitiion could wreck so much havoc! 

StephenB Thank you so much for all the guidance, turns out the /usr/local/crashplan/upgrade folder was 2.3gb the Crashplan/Cache folder was about 400mb and system logs was only 800mb.. but was completely surprised it brought the system down! 

Once I deleted the files in the upgrade folder and rebooted the system everything was functioning like normal again. 

One behavior changed though, wondering if you may know.. but its not a big deal, CrashPlan Transmission and Plex seems to start as disabled everytime I reboot the NAS, is that typical behavior because it didn't do that before.. is it something simple or overlooked? 

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refles wrote:

CrashPlan Transmission and Plex seems to start as disabled everytime I reboot the NAS, is that typical behavior because it didn't do that before.. 

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I don't use transmission or plex on my pro-6.  I think CrashPlan is starting up normally, but I'm not sure if I restarted the NAS after I upgraded to 4.8.

The Pro 6 isn't responding this morning as I can't turn features on or off. More like I can turn it on but it will not stay on. I suspect that maybe I removed up too many items I shouldn't have touched on the log file and its not re-creating missing files (could tie to why things aren't staying on and the option "STATUS --> Logs" is completely clear and doesn't seem to update itself.

Any ideas as to what may have happened or how I can put some of these back in? I tried to reinstall the firmware 4.2.30 but it wouldn't allow me to as the error message is "Update File is not valid for this architecture".  And I can't SSH anymore, nor can I add the add-on because I get the same error

Yikes.

You could try tech support mode I guess.

Or byte the bullet and do a fresh factory install/restore data from backup.

Thanks for the assist.... I may need to bite the bullet and call for help. 

I think I may have screwed up when i deleted the files in the '/var/log' directory in my overzealous attempt to clean out all the stuff I didn't think I needed along side with the '.../crashplan/upgrade' directory. That's the only 2 areas I emptied out and it seems to be the '/var/log' contains the configuration files for the firmware (good to know lol).

I tried a OS reinstall located in on this page (http://kb.netgear.com/app/answers/detail/a_id/21107) and that only seemed to wipe out my established PW to the box to default and nothing else, but I don't really want to blow up the data unless I really really really have to as all the important stuff is backed up but the movies the kids watch aren't backed up.. so may try to save the OS if there's a way and nuke the box to factory default only as a last resort...

Any other ideas to restore the contents in /var/log or do you know if that's what happened? if you erase the files in that var/log folder your box becomes a brick where the firmware becomes unable to save anything? (because the crashplan/upgrade folder should have been safe to erase from your explanation). 

Also... this is the details for the per incident tech support right? http://gearhead.netgear.com/home.html

thanks StephenB and all who looked. If they're able to solve it I'll report back here what happened but hoping I can undo what I did to myself.

I don't think you want gearhead support - note they don't mention ReadyNAS at all.  You should be able to get per-incident support from my.netgear.com though I think the price is a bit higher ($75 in US???).

Also, I don't believe any config files are in /var/logs.  Generally it's better to truncate the log files (shrink them to 0 bytes) instead of deleting them.  But I suspect the damage occurred when the OS partition was full (and that cleaning /var/logs didn't cause it).

I'm digging through the support contact information and it looks like you can only buy yearly support contracts at the rate of  1y @ $380 // 3y @ $519.. etc. 

I thought I kept reading there's a support billed at the per incident level, that doesn't seem to exist. Does anyone know if this is true or is the cost at a mininum of 1 year support?

Plus this is the support document they have, I can't seem to find my model or prefix of the pro6 model on here, so it may have come to end of life as well.... think I'm pretty much out of luck... 

http://prosupport.netgear.com/pdf/DS_ProSupport_US_Intl.pdf

Hi refles,

It would be best if you call the support group for the per-incident. I know that its not documented but you can mention it to the support tech.

Contact NETGEAR Support

Also, there is a chance a data recovery will be needed on your case. Please check our coverage for the date recovery.

ReadyNAS: Data Recovery Diagnostics - Scope of Service

Regards,

Hi refles,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Hi FarmerV,

Given that the box is out of date and I just want to access the data, I was thinking to upgrade the box and pull the drives and put the drives into a new 6 bay machine. Even possibly testing the data on a friend who has a Ultra 6/Pro 6 first before exploring maybe  RN316 or one of the newer models. I floated this thought in the "Before You Buy" section of this forum. Given the amount projected for just to talk to tech support and in the "My Netgear" section I can't just reach out via email without buying a support contract I thought just plugging the data into a new updated box under the new OS would gain access where I can pull it off and then just rebuild it all... but one comment was saying that if there's a problem with the firmware (which I obvious caused in this case if you see earlier posts) it goes along with the disks?

thanks for the contact detail but thought a new box modernized box would have been the solution and just abondon this one, thoughts?

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refles wrote:

@I'm digging through the support contact information and it looks like you can only buy yearly support contracts at the rate of  1y @ $380 // 3y @ $519.. etc. 

 

I thought I kept reading there's a support billed at the per incident level, that doesn't seem to exist. Does anyone know if this is true or is the cost at a mininum of 1 year support?

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Per-incident support does exist, but unfortunately isn't spelled out anywhere.  The cost does vary some by geography, the last US price I heard was $75.  But if you need data recovery, it would be a lot more ($200 to analyze, and it climbs from there).  

Ok, that would explain it because I wasn't seeing it anywhere in the literature but its mentioned in many threads!!  Thanks for clearing that... luckily mdgm reach out and threw me a life line (thank you so much!) and was able to get the system up, it turns out I still had crashplan upgrades still on the /md0 drive as I thought I had removed them.  But non the less he's made the system operable again and I'm trying to get the web UI admin panel back as it won't show up right. I can browse the folders and all so I'm quite happy about that. I'll read through the forum for details as to how to get that working again but I can see it, ping it and browse the folder through the networking... I should be able to enable the webUI.  

But seems I didn't do a good job at removal of the failed crashplan upgrades as that reall renedered the NAS to near brick status.