Pro 6 on 4.2.30 suddenly reported Volume dead

Plus this is the support document they have, I can't seem to find my model or prefix of the pro6 model on here, so it may have come to end of life as well.... think I'm pretty much out of luck... 

http://prosupport.netgear.com/pdf/DS_ProSupport_US_Intl.pdf

Hi refles,

It would be best if you call the support group for the per-incident. I know that its not documented but you can mention it to the support tech.

Contact NETGEAR Support

Also, there is a chance a data recovery will be needed on your case. Please check our coverage for the date recovery.

ReadyNAS: Data Recovery Diagnostics - Scope of Service

Regards,

Hi refles,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Hi FarmerV,

Given that the box is out of date and I just want to access the data, I was thinking to upgrade the box and pull the drives and put the drives into a new 6 bay machine. Even possibly testing the data on a friend who has a Ultra 6/Pro 6 first before exploring maybe  RN316 or one of the newer models. I floated this thought in the "Before You Buy" section of this forum. Given the amount projected for just to talk to tech support and in the "My Netgear" section I can't just reach out via email without buying a support contract I thought just plugging the data into a new updated box under the new OS would gain access where I can pull it off and then just rebuild it all... but one comment was saying that if there's a problem with the firmware (which I obvious caused in this case if you see earlier posts) it goes along with the disks?

thanks for the contact detail but thought a new box modernized box would have been the solution and just abondon this one, thoughts?

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refles wrote:

@I'm digging through the support contact information and it looks like you can only buy yearly support contracts at the rate of  1y @ $380 // 3y @ $519.. etc. 

 

I thought I kept reading there's a support billed at the per incident level, that doesn't seem to exist. Does anyone know if this is true or is the cost at a mininum of 1 year support?

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Per-incident support does exist, but unfortunately isn't spelled out anywhere.  The cost does vary some by geography, the last US price I heard was $75.  But if you need data recovery, it would be a lot more ($200 to analyze, and it climbs from there).  

Ok, that would explain it because I wasn't seeing it anywhere in the literature but its mentioned in many threads!!  Thanks for clearing that... luckily mdgm reach out and threw me a life line (thank you so much!) and was able to get the system up, it turns out I still had crashplan upgrades still on the /md0 drive as I thought I had removed them.  But non the less he's made the system operable again and I'm trying to get the web UI admin panel back as it won't show up right. I can browse the folders and all so I'm quite happy about that. I'll read through the forum for details as to how to get that working again but I can see it, ping it and browse the folder through the networking... I should be able to enable the webUI.  

But seems I didn't do a good job at removal of the failed crashplan upgrades as that reall renedered the NAS to near brick status.