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Solved
Pro 6 on 4.2.30 suddenly reported Volume dead
Hi All, I'm at a complete loss as the current issue I'm experiencing is unlike anything I can lookup. Any help or ideas would greatly greatly be appreciated as from what I can tell the data is there...
refles wrote:
EJRE Installer
Crashplan
Plex
Transmission
It is almost certainly Crashplan. The Crashplan people pushed out 4.8.0 to my Pro last week, and that filled my OS partition too.
So look in /usr/local/crashplan/upgrade first. You'll likely see a bunch of failed downloads that need to be cleared out. After that you need to resolve the upgrade problem.
To get the upgrade to work on my system I had to turn off certificate checks as described here: https://community.netgear.com/t5/Backing-up-to-your-ReadyNAS/Crashplan-4-6-0-upgrade-failing-and-solution/td-p/1066600
You can do that with
cd $home
echo "check_certificate = off" >.wgetrc
Also, if you haven't moved /usr/local/crashplan/cache you should. That can take up a lot of space.
I created a cache folder in /c/ and used the procedure here; https://support.code42.com/CrashPlan/4/Troubleshooting/Reassigning_Cache_Folder_To_A_Different_Directory
If you edit the file on a windows PC, be careful that you use an editor that can preserve linux txt file formating. I use notepad++.
I'm digging through the support contact information and it looks like you can only buy yearly support contracts at the rate of 1y @ $380 // 3y @ $519.. etc.
I thought I kept reading there's a support billed at the per incident level, that doesn't seem to exist. Does anyone know if this is true or is the cost at a mininum of 1 year support?
Plus this is the support document they have, I can't seem to find my model or prefix of the pro6 model on here, so it may have come to end of life as well.... think I'm pretty much out of luck...
Hi refles,
It would be best if you call the support group for the per-incident. I know that its not documented but you can mention it to the support tech.
Also, there is a chance a data recovery will be needed on your case. Please check our coverage for the date recovery.
ReadyNAS: Data Recovery Diagnostics - Scope of Service
Regards,
Hi refles,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Hi FarmerV,
Given that the box is out of date and I just want to access the data, I was thinking to upgrade the box and pull the drives and put the drives into a new 6 bay machine. Even possibly testing the data on a friend who has a Ultra 6/Pro 6 first before exploring maybe RN316 or one of the newer models. I floated this thought in the "Before You Buy" section of this forum. Given the amount projected for just to talk to tech support and in the "My Netgear" section I can't just reach out via email without buying a support contract I thought just plugging the data into a new updated box under the new OS would gain access where I can pull it off and then just rebuild it all... but one comment was saying that if there's a problem with the firmware (which I obvious caused in this case if you see earlier posts) it goes along with the disks?
thanks for the contact detail but thought a new box modernized box would have been the solution and just abondon this one, thoughts?
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