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Forum Discussion
Solved
Pro 6 on 4.2.30 suddenly reported Volume dead
Hi All, I'm at a complete loss as the current issue I'm experiencing is unlike anything I can lookup. Any help or ideas would greatly greatly be appreciated as from what I can tell the data is there...
refles wrote:
EJRE Installer
Crashplan
Plex
Transmission
It is almost certainly Crashplan. The Crashplan people pushed out 4.8.0 to my Pro last week, and that filled my OS partition too.
So look in /usr/local/crashplan/upgrade first. You'll likely see a bunch of failed downloads that need to be cleared out. After that you need to resolve the upgrade problem.
To get the upgrade to work on my system I had to turn off certificate checks as described here: https://community.netgear.com/t5/Backing-up-to-your-ReadyNAS/Crashplan-4-6-0-upgrade-failing-and-solution/td-p/1066600
You can do that with
cd $home
echo "check_certificate = off" >.wgetrc
Also, if you haven't moved /usr/local/crashplan/cache you should. That can take up a lot of space.
I created a cache folder in /c/ and used the procedure here; https://support.code42.com/CrashPlan/4/Troubleshooting/Reassigning_Cache_Folder_To_A_Different_Directory
If you edit the file on a windows PC, be careful that you use an editor that can preserve linux txt file formating. I use notepad++.
refles wrote:
@I'm digging through the support contact information and it looks like you can only buy yearly support contracts at the rate of 1y @ $380 // 3y @ $519.. etc.
I thought I kept reading there's a support billed at the per incident level, that doesn't seem to exist. Does anyone know if this is true or is the cost at a mininum of 1 year support?
Per-incident support does exist, but unfortunately isn't spelled out anywhere. The cost does vary some by geography, the last US price I heard was $75. But if you need data recovery, it would be a lot more ($200 to analyze, and it climbs from there).
Ok, that would explain it because I wasn't seeing it anywhere in the literature but its mentioned in many threads!! Thanks for clearing that... luckily mdgm reach out and threw me a life line (thank you so much!) and was able to get the system up, it turns out I still had crashplan upgrades still on the /md0 drive as I thought I had removed them. But non the less he's made the system operable again and I'm trying to get the web UI admin panel back as it won't show up right. I can browse the folders and all so I'm quite happy about that. I'll read through the forum for details as to how to get that working again but I can see it, ping it and browse the folder through the networking... I should be able to enable the webUI.
But seems I didn't do a good job at removal of the failed crashplan upgrades as that reall renedered the NAS to near brick status.
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