NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Quota check slow and worse problems
I have a ReadyNAS Pro 6 running 4.2.21 I kept getting warnings of disk errors which quickly increased to large numbers: Disk 2: Previous count: 6112 Current count: 6696 ATA error count has...
I take it that you have no backup.
You have 2 failing or failed disks, that is the reason the nas did not compete the sync and the quota check failed to progress.
I assume you must have received some prior notification of disk problems, those error counts are huge, it would be unusual for 2 disks to accumulate such high counts acutely. You are also on pretty old firmware - is this intentional?
Anyway, assuming you have no backup and you need to get the data, your best course of action is to contact Netgear support. You will almost certainly need to pay for a data recovery service and they will probably want you to do some disk cloning.
Leave the nas powered off for now as any further fiddling will likely finish things off completely.
It's a bit hard to tell which disk(s) has rising reallocated sectors from your snippet. That drive should definitely be replaced first (and right away).
ATA errors are a bit more slippery, and sometimes can be collateral damage from the main failure. So you could hold off on that one and see if it settles down. Or just replace it both.
The main thing is to back up your data while you still can access it. If you no longer can (and have no backup) then opening a support case makes sense.
Netgear will likely charge for recovery, so you should establish a figure in your mind on how much your data is worth to you. Hopefully you'll stay well below that figure (but its useful to know what is).
Thanks both for your replies
A couple more points that might change the approach.
Firstly my six disk RAID has double-redundancy.
Secondly the large error number on disk six is very recent. It started very small recently then went mad.
Thirdly, I have six green lights on RAIDar and until I started the reboot/quota check I could access the volume.
Fourthly, the quota check has advanced overnight to 9.6%.
Fifthly, I have an almost complete backup.
My preference is just to slap in a new disk six, if that is not going to cause damage while the quota check is ongoing, but I don't know whether that is advisable.
Any further thoughts would be welcome.
Peter
I'd reboot, then hot swap disk 6.
It sounds like you will have to use the front button.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
