Forum Discussion

Aspirant

Nov 25, 2018

RAID 6 array not accessible after moving to a new home

Hello, I've moved to a new home a couple of months ago and can't use my NAS since then. Between house renovation and work, I couldn't take the time to look into it, so my memory about what happ...

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Marc_V

NETGEAR Employee Retired

Nov 26, 2018

Hi sectoid

Sorry to hear what happened.

Disk failures and OS volume full are causes of RAID array falling out of sync and other underlying issues, I checked the logs and the fans not running and temperatures exceeding the threshold is also not a good sign. Was the NAS on a properly ventilated location?

You had disk 4 already missing, If you have most of your important data backed up or all of your data is backed up then a Factory reset might be recommended.

Other users might be able to provide suggestions on recovering the data through 3rd party apps like ReclaiMe etc. but contacting NETGEAR Support is also advisable so experts can assist you on escalating the case to check if the array can be fixed or the Data can be recovered. You will have to purchase Paid support and Data recovery service as well if you will opt to contact Support.

Worst scenario would be Hardware issues.

Regards

sectoid
Aspirant
Nov 27, 2018
Hi Marc_V,

Thanks for your help. The NAS is inside the same place it's ever been. It's never had heat problems before, I guess it's just the fan that may be stuck or dead. I've had other problems the past couple of days and could not look into it yet.

Not all my data is backed up and I would really like to recover it if possible, although not by a Data Recovery Service because I can't afford it at the moment. At least, the most important stuff is backed up in a worst case scenario.

I'm not sure I understood your remark about contacting support correctly. Will they refuse any help at all if I don't pay? Or will they charge only if there's no other option other than a recovery service?
- StephenB
  Guru - Experienced User
  Nov 28, 2018
  sectoid wrote:
  
  Will they refuse any help at all if I don't pay? Or will they charge only if there's no other option other than a recovery service?
  
  You will need to pay to mount the volume, but you might not need data recovery. Note I haven't seen your logs though, and Marc_V has.
  
  But if the fan has failed, then you should check the warranty status. If you are covered, you can get a replacement NAS from Netgear. If you are the original purchaser, the warranty is 3 years.
  - sectoid
    Aspirant
    Nov 30, 2018
    Thanks for replying. Unfortunately it's been 4 years already :( I guess some oil may revive the fan or I could replace it without much hassle.
    
    I took a look at "ReclaiMe" and "ReclaiMe Free RAID Recovery". If I were to recover the array using the latter, free option on my PC, would I be able to plug it back into the NAS? Or would it work only on my PC?
    
    Thanks!