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sectoid's avatar
sectoid
Aspirant
Nov 25, 2018

RAID 6 array not accessible after moving to a new home

Hello,   I've moved to a new home a couple of months ago and can't use my NAS since then. Between house renovation and work, I couldn't take the time to look into it, so my memory about what happ...
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sectoid's avatar
sectoid
Aspirant
Nov 27, 2018

Hi Marc_V,

 

Thanks for your help. The NAS is inside the same place it's ever been. It's never had heat problems before, I guess it's just the fan that may be stuck or dead. I've had other problems the past couple of days and could not look into it yet.

 

Not all my data is backed up and I would really like to recover it if possible, although not by a Data Recovery Service because I can't afford it at the moment. At least, the most important stuff is backed up in a worst case scenario.

 

I'm not sure I understood your remark about contacting support correctly. Will they refuse any help at all if I don't pay? Or will they charge only if there's no other option other than a recovery service?

StephenB's avatar
StephenB
Guru - Experienced User
Nov 28, 2018
sectoid wrote:

Will they refuse any help at all if I don't pay? Or will they charge only if there's no other option other than a recovery service?

You will need to pay to mount the volume, but you might not need data recovery.  Note I haven't seen your logs though, and Marc_V has.

 

But if the fan has failed, then you should check the warranty status.  If you are covered, you can get a replacement NAS from Netgear.  If you are the original purchaser, the warranty is 3 years.  

  • sectoid's avatar
    sectoid
    Aspirant
    Nov 30, 2018

    Thanks for replying. Unfortunately it's been 4 years already :( I guess some oil may revive the fan or I could replace it without much hassle.

     

    I took a look at "ReclaiMe" and "ReclaiMe Free RAID Recovery". If I were to recover the array using the latter, free option on my PC, would I be able to plug it back into the NAS? Or would it work only on my PC?

     

    Thanks!

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Nov 30, 2018

      I haven't used ReclaiMe myself, but I don't think the free RAID recovery software will give you access to the files.  Instead it recovers array parameters "such as start offset, block size, member disks and data order, parity position and rotation".

      • sectoid's avatar
        sectoid
        Aspirant
        Dec 04, 2018

        Thanks Stephen. I think my RN104 is ok, I just need to recover the array. I'm still not sure if the free utility would make it usable by the RN104 again. I would be more confortable trying that if I could get some confirmation that this was at least possible.

         

        If anyone knows about this, I would be very grateful.

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