Hello,We've been using a ReadyNas Pro 6 since August 2012 and for the past couple of weeks the office has been receiving random Access is Denied Messages when trying to save or transfer files to random folders on our ReadyNas unit.The client machines are all Windows 7 with the latest patches. We have a Windows SBS 2008 server (basically 2008R2) using AD. I've joined the RN to the AD environment. The users map a drive on their computers to access the ReadyNas Share. Everything has been working fine for the past several years with no saving or permissions issues. This issue literraly just started 2-3 weeks ago. When the issue first popped up, I updated to the latest firmware (I was one release behind.). Also it does not affect all users at the same time. Some users will have access and some others won't and then all of a sudden everyone will have acccess again. Any suggestions on how I can fix this. This is really wasting a lot of time for the office and I will probably have to look for another solution if I can't get this resolved.I'm also using 3TB WD RED hard drives using the X2 RAID option. Please let me know if there's any other information I need to provide.Thanks in advance!

check and test you permissions: http://kb.netgear.com/app/answers/detai ... dynas-(x86)were the files transferred before the NAS was connected to the AD?

Yes, I followed that guide when I set up the ReadyNas initially.Some files were created on the old fileserver before the readynas unit was joined to AD, but for the past 2 and a half years there hasn't been any issues accessing those files. Also, this will happen on files recently created with the RN .Again this is an INTERMITTENT issue. The same file will not be accessible at one point but a few hours later it will be accessible. Also, they sometimes can't even copy files to the RN that they saved on to their local computer.

Can you send in your logs (see the link in my sig)?

Hello,I sent the logs as you requested to the email address ithe instructions yesterday. Did you receive the logs?Thanks,Rod

Looks like you've hit the max number of open files. Do you have a lot of users on your network using the NAS?

Random Access is Denied Messages | NETGEAR Communities

14 Replies

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Nhellie
Virtuoso
Mar 24, 2015
check and test you permissions:

http://kb.netgear.com/app/answers/detai ... dynas-(x86)

were the files transferred before the NAS was connected to the AD?
haachee
Aspirant
Mar 24, 2015
Yes, I followed that guide when I set up the ReadyNas initially.

Some files were created on the old fileserver before the readynas unit was joined to AD, but for the past 2 and a half years there hasn't been any issues accessing those files. Also, this will happen on files recently created with the RN .Again this is an INTERMITTENT issue. The same file will not be accessible at one point but a few hours later it will be accessible. Also, they sometimes can't even copy files to the RN that they saved on to their local computer.
mdgm-ntgr
NETGEAR Employee Retired
Mar 24, 2015
Can you send in your logs (see the link in my sig)?
haachee
Aspirant
Mar 25, 2015
Hello,

I sent the logs as you requested to the email address ithe instructions yesterday. Did you receive the logs?

Thanks,Rod
mdgm-ntgr
NETGEAR Employee Retired
Mar 27, 2015
Looks like you've hit the max number of open files. Do you have a lot of users on your network using the NAS?
haachee
Aspirant
Mar 27, 2015
There are 17 users.
haachee
Aspirant
Mar 27, 2015
So is there anything that can be done about this? 17 users doesn't seem like a large user base for a device like this.
haachee
Aspirant
Apr 14, 2015
So that's it? No reply? It's been a several weeks. Can anything be done about this or should we just put this in as a bad purchase and not recommend it to others who have more than 15 users?
ReadySECURE
Apprentice
Apr 14, 2015
When you access your NAS using UNC, does it error out with access is denied or only when you access a share?
Did someone set 'disabled' to everyone under advanced settings on the share?
haachee
Aspirant
Apr 14, 2015
Everyone is enabled and it actually has full access.
Again we've had this for about 2.5 years and this just started happening a couple of months ago. They have always used a map drive to access the data.

I sent an email to the user who just emailed me that he got an access is denied message again to try accessing it using UNC. I'm waiting for his response.