Forum Discussion

Aspirant

Apr 20, 2018

Amazon Drive not turning on

I've been using Amazon Drive to back up my ReadyNas for over a year. I checked Amazon to make sure that everything was backed up, but saw that the backups stopped a few weeks ago. So, I went on my ad...

ReadyNAS Backup

yoban

Apprentice

Jul 06, 2018

I too have identical symptoms as the OP. I am able to enable onedrive cloud option but amazon drive on/off switch will not turn on. I have not looked at the logs and can do so in a few days, but would think I should not “lock up” like this. I am running OS 6.9.3.
Any thoughts?

yoban

Apprentice

Jul 07, 2018

Hi there I have pulled down my logs and have found the following in the file "fvamazon.log" which repeat..... -- Logs begin at Sat 2018-07-07 01:43:58 NZST, end at Sat 2018-07-07 11:59:47 NZST. -- Jul 07 11:55:33 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:33 Honbu fvamazon[27972]: Not provisioned Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Main process exited, code=exited, status=255/n/a Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Unit entered failed state. Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Failed with result 'exit-code'. Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Service hold-off time over, scheduling restart. Jul 07 11:55:33 Honbu systemd[1]: Stopped Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:33 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:33 Honbu fvamazon[27975]: Not provisioned Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Main process exited, code=exited, status=255/n/a Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Unit entered failed state. Jul 07 11:55:33 Honbu systemd[1]: fvamazon.service: Failed with result 'exit-code'. Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Service hold-off time over, scheduling restart. Jul 07 11:55:34 Honbu systemd[1]: Stopped Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:34 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:34 Honbu fvamazon[27978]: Not provisioned Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Main process exited, code=exited, status=255/n/a Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Unit entered failed state. Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Failed with result 'exit-code'. Jul 07 11:55:34 Honbu systemd[1]: fvamazon.service: Service hold-off time over, scheduling restart. Jul 07 11:55:34 Honbu systemd[1]: Stopped Amazon Cloud Drive client for ReadyNAS. Jul 07 11:55:34 Honbu systemd[1]: Started Amazon Cloud Drive client for ReadyNAS. Any ideas on what is happening? I have rebooted NAS and also cleared my connection in ACD.

JohnCM_S
NETGEAR Employee Retired
Jul 11, 2018
Hi yoban,

Can you send the complete system logs of the NAS? You can check this link on how you can send it.

Regards,
- yoban
  Apprentice
  Jul 13, 2018
  JohnCM_S wrote:
  
  Hi yoban,
  
  Can you send the complete system logs of the NAS? You can check this link on how you can send it.
  
  Regards,
  
  Hi JohnCM_S,
  
  Thanks very much for that - logs emailed and have put attn: JohnCM_S in the subject. Hopefully they will identify the issue, like a service that is not running.
  
  Look forward to your response.
  
  Cheers.
  - JohnCM_S
    NETGEAR Employee Retired
    Jul 13, 2018
    Hi yoban,
    
    Thank you for providing the logs. We will look into it and provide you a feedback as soon as possible.
    
    Regards,
JohnCM_S
NETGEAR Employee Retired
Jul 25, 2018
Hi yoban,

This issue should be able to be fixed through back end. You may contact NETGEAR Support so they can assist you with this.

Regards,
- jbattista
  Tutor
  Aug 02, 2018
  I am also having the same problem with Amazon Drive switch not turning on and not allowing me to connect. I am using ReadyNAS v6.9.3
  
  I have tried 2 different browswer's: Safari and Firefox. I have cleared the cache which looked initially like something was going to happen but only to fail to turn on again.
  
  Anyone have any success enabling Amazon Drive feature?
  - yoban
    Apprentice
    Aug 02, 2018
    jbattista wrote:
    
    I have tried 2 different browswer's: Safari and Firefox. I have cleared the cache which looked initially like something was going to happen but only to fail to turn on again.
    
    yes the software does work and well, but of late it would seem something within ReadynasOS broke it - differing browsers will not help as I have found.
- yoban
  Apprentice
  Aug 02, 2018
  Hi there
  
  eclark appologies for hijacking your original post.
  
  JohnCM_S wrote:
  
  Hi yoban,
  
  This issue should be able to be fixed through back end. You may contact NETGEAR Support so they can assist you with this.
  
  Regards,
  
  Based on past dealings with support if your NAS is out of support period, it is pretty much impossible to get any further on the phone without a credit card and paying, regardless if it was an issue as a result of internal ReadynasOS.