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Forum Discussion
Amazon Drive not turning on
I've been using Amazon Drive to back up my ReadyNas for over a year. I checked Amazon to make sure that everything was backed up, but saw that the backups stopped a few weeks ago. So, I went on my ad...
jbattista wrote:
I have tried 2 different browswer's: Safari and Firefox. I have cleared the cache which looked initially like something was going to happen but only to fail to turn on again.
yes the software does work and well, but of late it would seem something within ReadynasOS broke it - differing browsers will not help as I have found.
Hi there
An update for all on what my issue was, which may or may not be the same for you.
Basically the ReadynasOS internal database had become corrupt and this is something that cannot be resolved by the end user - I know I would not be keen - because this has a higher risk of causing the Middleware to not work.
What was found by the technical team at Netgear was:
- They checked the logs I sent and found that at noon on July 7, my Amazon Drive application had an abnormal interruption, which directly caused the app login token to be lost.
- Jul 07 11:54:38 Honbu readynasd[3043]: Service 'fvamazon.service' goto unexpected state 'failed'. Expect to be 'inactive'('deactivating').
- Jul 07 11:55:33 Honbu fvamazon[27972]: Not provisioned
- Since the token is lost and the internal database check is passed, the application is always in the startup->failed state.
Once the database was reset for me, I tried again and still had issues with ACD connecting with readynas and had to have the database reset again due to the same issue. I have not tried again due to work commitments, but may wait till the patch is available as I feel it may happen again.
They will look to optimize the process of checking in the future firmware releases so that the customer should be able to log in again when the program fails the validity check and cannot be corrected.
This has highlighted to them that design of this fucntionality is not as robust as one would expect.
Finally, since the issue occurred on July 7 and logs are only kept for a short period of time they could not find more detailed information to find the root cause.
A big thanks to Bryan and his team at Netgear Technical for assistance - certainly approaciated.
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