Forum Discussion

Aspirant

Oct 26, 2015

I can shot down fan on my NAS-102

I have a Netgear NAS, by product model: RN10200, serial No: 3ER . . . 06E, purchased in July 2014. This Netgear NAS controlled by Netgear Ready NAS RAIDar 6.4.0, and the NETGEAR Powerline Utility...

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Lauri

Aspirant

Oct 26, 2015

I can NOT shut down down the fan on my NAS-102

‎2015-10-26 12:54 AM

I have a Netgear NAS, by product model: RN10200, serial No: 3ER . . . 06E, purchased in July 2014.

This Netgear NAS controlled by Netgear Ready NAS RAIDar 6.4.0, and the NETGEAR Powerline Utility Version 6.0. NETGEAR genie version 2.4.16 monitors network.

Problems
In recent months I have received among others, the following problems with this equipment NAS 102.

1.
To begin with, did not function programmed shutdown of the NAS, but I had to close every time manually via RAIDars Administrator page.

2.
After a time, it was not able to turn off the fan on the NAS 102 through RAIDars Administrator page either.

3.
Only this current picture of NAS disappeared from RAIDars administrator side and on the NETGEAR genie shows selected contact down the NAS appeared as broken.

4.
After the so-called "shutdown" on RAIDar and broken contact with the NETGEAR genie fan continues on the NAS 102 on going.
The fan can only be stopped by pulling the power cord from the NAS.

Lauri
Aspirant
Nov 03, 2015
The problem with planning of auto-close of NAS-102 have not been solved !

Now i have contact vith swedish "Netgear Support NETGEAR Support Case #25971871"

The issue is not solved yet.

// Lauri
- JennC
  NETGEAR Employee Retired
  Nov 03, 2015
  Hello Lauri,
  
  I checked your records and you have not registered the SN of the NAS you have. I suggest you ask the support person you have contact with to register it under the case number you have opened so they can escalate the case in case needed.
  
  Please also try setting MTU to 1500 and see if there's any improvement. I also strongly recommend to back up the data.
  
  Regards,