Ready NAS Duo - Lost permissions after damaged disk 1 replaced

Got the NAS back on line, but still stuck being unable to access it, as if Windows has another layer of control on the media folder, and I still can't write to the other share (backup) that I can get to! 

All the shares have read/write default settings in Frontview.  I just had a thought... maybe if I unchecked the boxes for CIFS, FTP/S, AND HTTP/S and then Apply those changes... then reset them, to see if that clears the permissions...

Phil

Hello Phil_in_CA,

Are you not able to get to the shares through any of those protocols? Please post a screenshot of what you get when you try to map the NAS IP.

Regards,

Hi Jenn,

Here is a snip of the screen I get when I try to access the NAS media share

or

Try to map the share...

No login works... I am at a loss.

forgot to attach this:

Hello Phil_in_CA,

So even if you use admin for username and the password you used to access the FrontView, it does not work? Does it show the shares when you just map the NAS IP and not include the share?

Also, can you check please the permission of Media share? What's the default access of the Media share when you check CIFS permission?

Regards,

When I use the ID and password to Frontview, it let me through... OK... I'm confused but relieved that that got me in.

When I attempt to map just the NAS root, Windows won't do that.  I have to add a share folder to get it to work, which requires an ID/password to map.  The mapping works fine, but so does simply clicking on my desktop link to the drive.

Thanks for suggesting the NAS Frontview credentials... ok... I'm silly for not thinking of that.  I thought I needed a Windows credential...

Whether mapped or not, I still cannot write to the NAS, either share; I get "You need permission to perform this action." dialogue.  I am an Administrator, BTW.

The permissions for CIFS and HTTP/S are default read/write for both shares, media and backup. I went through and removed all check marks for both shares, too.  Then, I applied my changes, hoping to jog something.  No help.

All of this begs the question... would this be the time to call for a restart, reset... or worse?

Thanks for your stick-to-it'veness.  I am sure this thread is a pain for you, and for that I am sorry. 

Phil

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Phil_in_CA wrote:

 

The permissions for CIFS and HTTP/S are default read/write for both shares, media and backup. I went through and removed all check marks for both shares, too.  Then, I applied my changes, hoping to jog something.  No help.

 

 

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Did you go to the "advanced" tab and try resetting the permissions and ownership of all the files/subfolders in the share?  You do that by checking the box next to "Set ownership and permission for existing files and folders in this share to the above settings." and then click apply.

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Phil_in_CA wrote:

I thought I needed a Windows credential...

  

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You might want to set up a windows credential for the NAS in the windows credential manager.  That could use your frontview credentials - or you could create a new user account on the duo if you don't want to use admin.

There have been some changes to windows guest access recently, and that may be affecting you (depending on what version of windows you are using).

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Phil_in_CA wrote:

When I attempt to map just the NAS root, Windows won't do that. 

 

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 Either \\192.168.1.70 or \\NAS-5E-2D-0E will show you the share list, but you cannot map just the machine name.

The NAS "root" is the C volume -  either \\192.168.1.70\C or \\NAS-5E-2D-0E\C  You have to use NAS admin credentials to mount C.

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StephenB wrote:

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Phil_in_CA wrote:

 

The permissions for CIFS and HTTP/S are default read/write for both shares, media and backup. I went through and removed all check marks for both shares, too.  Then, I applied my changes, hoping to jog something.  No help.

 

 

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Did you go to the "advanced" tab and try resetting the permissions and ownership of all the files/subfolders in the share?  You do that by checking the box next to "Set ownership and permission for existing files and folders in this share to the above settings." and then click apply.

 

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Hi StephenB,

Yes, I had previously tried this, to no affect.  I just went back and clicked on "Set ownership and permission..." and then Apply.  The checkmark disappeared.  It has made no difference.

To recap, I have access to the shares on the NAS Duo v. 1, but I no longer have permission to write to either share, but I do have permission to delete!  In Frontview, I have set everything to do with shares to default and applied. Now, when I click on Browse in RAIDar (v6.2) I have to enter the Frontview ID/password to access the drive, where as before I didn't.  If I click on the desktop shortcut, as soon as I entered my Frontview ID/password, I had access that has persisted. 

Thanks to you and Jenn for your help.

Phil

Hello Phil_in_CA,

Can you try on another computer, try Win7 or 8. See if you will be able to write to a share. If you use the FrontView login, you should be able to write to it so I am confused it is not letting you.

Please also back up the files, you might need to reset.

Regards,

From another computer, I logged onto the NAS via Firefox, using 192.168.1.70.  The dialogue that came up in Firefox looked totally different that my computer (Firefox 52.0.2 vs. 52.0.1 on my machine...), and it didn't require a login, BUT I still could not write to it... It looked like it was Frontview, whereas on my computer before, it was just another window.

Even more interestingly, when I came back to my machine (on which I am  typing this), and opened a new tab to check the NAS while typing this note, the login to the NAS is now including a Frontview-like dialogue window, not the default Windows dialogue... like this:

unlike the old view via a shortcut on my desktop:

Something new has been added... still, however, there is no "write" permission

Phil

Hello Phil_in_CA,

Getting to the shares via Firefox uses HTTP/S protocol while mapping the NAS IP or drive letter saved to your computer opens Windows explorer and uses SMB, they are totally different and have their own permission settings.

By the way, where are you trying write? Please note that you cannot add a share through any of these protocols. Adding a share is only through the FrontView. The write permission is on each share not for the root.

Regards,

I am trying to  write to either share, "media" or "backup"  using "drag and drop" in from the desktop to a Windows dialogue opened with a shortcut to the NAS on the desktop.

I have used this exact same procedure for the entire time I have had my NAS, and until the drive died, it's worked flawlessly. 

Thanks, again,

Phil

Hello Phil_in_CA,

Can you post a screenshot of the CIFS permission setting of both media and backup shares? Are you able to write to other shares?

Regards,

While trying Jenn's settings, also go into the advanced tab again, and use the settings below.  Click "apply" and wait for the popup to tell you that the settings changes are complete.

Then access the NAS share using the admin credentials and see if write access is restored. 

Hi Jenn and Stephen,

First Jenn:

media share:

couldn't do them both in same snip, sorry.

backup share:

No change... no write permission.

Stephen:

I set these as shown.  Applied, but they disappeared. Waited for popup showing completion.

Still unable to drag and drop to either share (backup or media)

Once I finish a complete backup (probably in the morning) I will be ready to take drastic measures.

Phil

Hello Phil_in_CA,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Hi JennC,

It has taken quite a while to get the NAS backed up, but it is now complete and I am ready to work on further steps to solve the permissions problem.

I intend to reload the operating system on my NAS Duo v.1 as time permits.

Please allow this thread to stay open for a few days, while I attempt to solve my problem of not being able to write to my NAS.

Sincerely,

Phil_in_CA

JennC and StephenB,

The suggestion of a OS reload was a good one, as now that that is complete everything is back to normal on my NAS.

There is an added bonus to this, as well, and that is that I did not have to delete and restore all the data (1TB +/-) over USB 2.0! 

Thanks for hanging in with me.  If there is a next time, I will have that ACE up my sleeve in advance.

Phil

Hello Phil_in_CA,

I can see that you have already marked this solved. Were you able to resolve it?

Regards,

Hello Phil_in_CA,

That's great! Sometimes OS reinstall helps though we rarely use that except for password reset. Feel free to post any suggestions, comments and questions. We appreciate your contribution to the community!

Regards,

Hi JennC,

Something's up...  while shuffling files on the NAS, all of a sudden, I was locked from writing files again!  In the blink of an eye...

Then, while I was trying to figure out what happened, the NAS was no longer "seen" by Frontview!

Is it possible that the NAS has malware?  I don't have anything running on it, save DLNA and iTunes.  No addons either.

The NAS sits behind a hardware firewall (U-Verse modem/router with no ports opened)...

I have had enough hand wringing over this, and am going to perform a total reset, as a last resort.  Will advise after that is finished... it may take a day or more to restore all the data, though.

Phil

Hello Phil_in_CA,

Please also make sure the LAN cable is good and the NAS is plugged in to the firewall router properly, maybe you can try another LAN port on the router.

Regards,

Well, this is interesting...

During a resync, the main activity light was  blinking rapidly as if it was moving data and the fan was full speed.  Since Frontview said it was resyncing, I left it running all night.  Funny, I don't understand why it would take hours to resync when there is nothing on the discs except folders!  Further, I have never seen the fan run full speed, except at boot up and only for a few seconds to flush the cabnet with fresh air.

Anyway, this morning it was still blinking and the fan at full, so I shut it down and restarted it.  The activity light has gone back to what I could call normal (a blink now and then), BUT, the fan is running full... very annoying (my wife's computer sits under the shelf where the NAS sits... she's giving me the "stink eye" about the noise.  Don't blame her, but I can't fix it.  Looked everwhere in FView... fan at 5700 rpm and recalibrate hasn't done anything.

Otherwise, the NAS seems normal... but, I am suspicious!  I look forward to getting this device all the way back to normal.

Thoughts on the fan issue, and what I can do?

Thanks,

Phil

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Phil_in_CA wrote:

During a resync, the main activity light was  blinking rapidly as if it was moving data and the fan was full speed.  Since Frontview said it was resyncing, I left it running all night.  Funny, I don't understand why it would take hours to resync when there is nothing on the discs except folders! 

RAID sync is below the file system level - every block in the volume is synced, even free space.

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Phil_in_CA wrote:

Thoughts on the fan issue, and what I can do?

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I don't know of any way to change the maximum fan speed on the duo.

Have you checked the disk temps?