NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNas 102 serial number NONE000200000
Hi, been given an old ReadyNas that I want to test and after upgrading firmware, serial number changed to NONE000200000. Now I cant find it from readycloud.netgear.com. Can someone help? Thanks!
Do you actually need to use ReadyCloud? Have you tried using the local interface to set it up?
Hi Sandshark , thanks for your reply. Yes, it would be a plus to have ReadyCloud for better remote access. What do you mean by local interface to set it up?
NAS had access to ReadyCloud but then it upgraded to OS 6.10.6 and the NAS itself lost its Serial Number. I've reseted it to Factory several times, but it allways starts with that new Serial Number NONE00200000 and I can't connect it through www.readycloud.com. I've seen in the community that this appens a lot and usualy moderators are able to solve it with a remote assistance.
ReadyCLOUD requires a unique 13-digit NETGEAR serial number.
"NONE000200000" is a serial the system falls back to when it can't read the serial number. It probably also has fallen back to the default MAC address for eth0 as well.
I don't think I'd conclude that this happens a lot. There are a lot of units out there and a small percentage may run into this problem at some point.
This issue with the RN102, RN104 and RN2120 OS6 ARM units may seem similar, but is a very different issue to the one seen with legacy x86 units (e.g. Ultra, Pro). The steps to fix are completely different.
By the local interface, I mean https://nas.ip.address/admin, where you use the correct IP address, of course. RAIDar can also take you to the local interface.
Netgear unnecessarily makes it more complicated by directing you to ReadyCloud for all admin access. It's part of them positioning it as a "local cloud" (a contradiction in terms, to be sure). Unless you need remote access, you don't need ReadyCloud at all. But you do need a valid serial number for ReadyCloud.
On the ARM based machines, I believe the serial number is in uboot, but I don't know the details and don't think there is any way a user can fix it.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
