Hello,My RN104 does not start. It shows in the LCD screen "ERR: Could not mount boot flash" and the power button blinks. It does not respond to the power button and I've removed the HDDs after pluging it off. The RAIDAR utility shows a static blue dot at the left and TFTP_REQ in the info column. I had configured a static IP address but it is using another one, the web interface does not work at none of these addresses (either the static or the one shown in the RAIDAR utility)I've done a memory test using the back reset button and it was suscessful (although painfully slow).I've tried to reinstall the OS from an USB flash drive but I must be doing something wrong because it does not do anything. The procedure that I've followed is the following, first I've downloaded the image and uncompressed it, after that I've run the following command in the linux terminal:sudo dd if="ReadyNASOS-6.2.0-arm.img" of=/dev/sdc1(/dev/sdc1 is the usb flash drive address)with the following output:99772+0 registros leídos99772+0 registros escritos51083264 bytes (51 MB) copiados, 0,0825093 s, 619 MB/sAfter that I've plugged the usb first in the front USB and in the second attemp in one at the back, disconected it from the power supply and reconnected it (with the USB), obtaining the same message.Any suggestion would be appreciated, I've searched this error code but I've not seen much information about it.Thanks in advance

Going back to 6.2.4 is not recommended and if you run into problems with an unsupported downgrade and you're out of support warranty you can expect support to charge for assisting with that. With those OOM errors you should have tried booting to volume read-only mode, backed up your data, verified your backup is good and if all your data was backed up proceeded to do a factory reset (wipes all data, settings, everything and restore your data from backup). If you see TFTP_REQ then USB Boot Recovery is typically recommended. Your system currently can't find the boot flash though. I will PM you a suggestion that you could try.

What happened that caused this problem?You have tried to factory default the unit with a spare disk in? I suspect this will not help.Where did you get information on manually reinstalling the firmware using ssh?I think you need to probably do a USB boot recovery or have someone remotely fix this.The former is a last resort procedure, so I would wait for someone to help you with this.Depending on the origin of this problem, support may be able to help you, although you have been doing significant things with ssh so they may deny support.

Hello,I've never entered with ssh in the device and it just stopped working, I did not update it neither change the configuration before the error. I power it off (always pressing several times the power button) sometimes when I go to bed and yesterday when I tried to start it I found out that it does not work. I'm a little bit puzzled.The code that I've shown corresponds to the commands that I've used to create the usb for boot, in my computer. I've tried to follow this link:http://www.readynas.com/kb/faq/boot/how_can_i_perform_a_boot_recovery_using_a_usb_flash_device However, I must be doing something wrong. I think that the command that I've used to create the image is correct so maybe I'm not starting correctly the NAS to boot by the USB.I've not tried the factory default option, but I don't know if it is going to help as the unit does not boot and returns the same error without disks. In addition, I've the device protected by an APC UPS, I think that electrical problems can be discarded.Thanks

Ok.Those instructions are for old sparc based readynas devices. Did you read the qualifying statement / warning at the bottom of that page?Do you have a backup of the data on the nas?Don't' keep trying what you are doing, you'll probably make things worse.The only thing you could try is removing the disks( with power off) , putting in one spare disk, then factory defaulting the nas. If you still get the error, the it's probably the flash that is the problem.I don't know the procedure for USB boot recovery for the newer readynas devices and I won't be able to remotely fix this.There may be someone on the forums who can help you and as I said, if not, you will need to contact support. You may need to pay them.

Hello,I've tried to boot in Normal, Factory default, and OS Re-install modes with a spare disk and getting the same error in the LCD (http://kb.netgear.com/app/answers/detail/a_id/20898/~/readynas--accessing-the-boot-menu). The Memory test mode does work.Regarding the boot from the USB, at least I've downloaded the image for ARM, but I don't know how I missed the Sparc part, it is clearly visible. Fortunately, it didn't seem to do anything.Thanks

ReadyNAS 104 ERR: Could not mount boot flash #24308679

27 Replies

Replies have been turned off for this discussion

jrripi
Aspirant
Jan 31, 2015
Hi mdgm,

I'm also having a problem with the RN104 and need firmware reinstall via USB. Could you send me the instructions please?

many thanks in advance!
mdgm-ntgr
NETGEAR Employee Retired
Jan 31, 2015
What problem are you having?
bbngpopp
Aspirant
Feb 16, 2015
Hi mdgm: Could I get a PM with the procedure to recover via USB. I'm getting the exact same symptoms after webinterface FW update to 6.2.2 from 6.1.9.

RN104 would boot to ERR: Could not mount boot flash. Already tried the following:
1. removing all drives and starting fresh with a new drive to same issue.
2. options via boot mode selection of reset default and reinstall OS same issue
3. Tried No drives but still says ERR: Could not mount boot flash.
4. Raidar status of TFTP_REQ

Thanks
thelk
Aspirant
Jul 02, 2015
Hi

I am also facing the fact of a RN104 with the Could not mount boot flash Error.

I have worked through the list with suggestions and am seeing the same error over and over.
Last I checked with an empty disk to do a factory default and a OS reinstall.
Still no luck,.

My forum searches seem to indicate I need to do a USB rescue action.

Can anyone supply me with the proper files and procedures?
The exact model number is RN10400 and has firmware is 6.1.9. installed, quite possibly corrupt.

Suggestions as to what may have caused it are welcome so I can prevent it from happening again.

Thanks so far.
thelk
Aspirant
Jul 08, 2015
Hi

mdgm provided a solution for me. The NAS is buzzing again..
So some warm Major Kudos to him.

'Major Kudos!'
- dmacleo
  Guide
  Sep 01, 2015
  I have exact same issue after trying to update to 6.2.4
  init stuck on
  ERR: could not mount boot flash
  tried removing all discs and putting unused one in and doing reinstall/resets of course, no luck.
  can someone please send me the info?
  
  suspect its something inb the tech section of boot menu but I have never looke dthere.
  - StephenB
    Guru - Experienced User
    Sep 01, 2015
    dmacleo wrote:
    
    I have exact same issue after trying to update to 6.2.4
    
    init stuck on
    
    ERR: could not mount boot flash
    
    tried removing all discs and putting unused one in and doing reinstall/resets of course, no luck.
    
    can someone please send me the info?
    
    suspect its something inb the tech section of boot menu but I have never looke dthere.
    
    If you are the original purchaser (and still have warranty left) then contact support. If the flash has failed, then you should get an RMA replacement. The hardware warranty is 3 years.
puzzman
Aspirant
Feb 29, 2016
Hi, I have same problem at work with RN10400 :(

I've ecountered many OOM errors after upgrading to 6.4.x and decided to back to 6.2.5 which have worked without any problems since september 2015.

I've used method described on this forum (go to 6.4.0 beta and then to 6.2.4). Unfortunatelly after installing i'm seeing "ERR: Could not mount boot flash" on LCD :-(

I've also tried usb recovery method using recovery tool without any effect (i used many pendrive's without luck).

RAIDar shows TFTP_REQ status so I've tried to use TFTP_Boot package (without success). I'm doing everything like in manual (setting exact ip for pc but netgear doesn't connect to tftp server) :-(

What am I doing wrong? Wrong tftp package?

It's sad that support offers help only after extra 75EURO payment for one time service, in case where netgear's firmware update (to 6.4.x) cause problems.
- mdgm-ntgr
  NETGEAR Employee Retired
  Feb 29, 2016
  Going back to 6.2.4 is not recommended and if you run into problems with an unsupported downgrade and you're out of support warranty you can expect support to charge for assisting with that.
  
  With those OOM errors you should have tried booting to volume read-only mode, backed up your data, verified your backup is good and if all your data was backed up proceeded to do a factory reset (wipes all data, settings, everything and restore your data from backup).
  
  If you see TFTP_REQ then USB Boot Recovery is typically recommended.
  
  Your system currently can't find the boot flash though. I will PM you a suggestion that you could try.
  - LunchBox201
    Aspirant
    Mar 14, 2016
    Hi mdgm,
    
    Looks to be a common issue for alot of us, as i too now have the "ERR: Could not mount boot flash" on my LCD.
    
    I too have tried USB recovery, OS Reinstall and factory reset to no avail.
    
    I will admit i too have tried to downgrade from 6.4 to 6.2.4 where i encountered the error.
    
    I was running 6.4.2 downgraded to 6.4.0 beta successfully and when trying to downgrade to 6.2.4 this is where the issue occured.
    
    This is a brand new unit, purchased last week for a customer, so i need to get this back an operational again so i can install it into customers office.
    
    I have another customer that was having performance issues since an upgrade was done last week to 6.4.2. I completed a factory reset and performance fixed itself for approx 24 hours. And now is experiancing performance issues again. I would like to downgrade the firmware but not if this is going to occur on the customers as well.
    
    Please can you help me mdgm?
- CyberNaut
  Aspirant
  May 23, 2016
  Hello mdgm
  
  I have the same problem as the people above "ERR: Could not mount boot flash".
  I have installed Java 6.45 and RAIDar and get the following message.
  
  "RAIDar shows TFTP_REQ status"
  
  I have used PUTTY to telenet into the box and have the # prompt, I have also navigated some of the system and used rnutil to make some basic investigations of the problem.
  
  USB recovery doesn't work, I have tried a number of USB sticks and they all hang the box.
  "Factory Defaults" doesn't work, likewise "OS install".
  
  The only sign of life I get from this thing that it is not bricked completely is the "Tech Debug" option.
  
  Any help in fixing this problem would be gratefully received.
  
  Best Regards
  
  Danny
  - mdgm-ntgr
    NETGEAR Employee Retired
    May 24, 2016
    Hi Cybernaut, I have sent you a PM.

Forum Discussion

ReadyNAS 104 ERR: Could not mount boot flash #24308679

27 Replies

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