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Forum Discussion
ReadyNAS 1100 shares & admin gui not responding
Our ReadyNAS 1100 just stopped exporting it's shares and we can't reach the http admin interface.
Running RAIDar shows green lights on the disks (true), but "Reset" or "Browse" says we can't connect. Ping was ok.
Tech Support had me do an O.S. reinstall (power-up while holding reset button down). This set the box to an 192.168.168.168 address (and presumably default admin password).
Then Support had me connect to it with a direct ethernet connection from a Windows laptop running RAIDar. Results were the same as before the O.S. reset: ping is ok, but can't connect to http admin interface, and RAIDar can see it, but can't "Reset" or "Browse".
Now Support says I need to remove all disks from their carriers and run the Manufacturer's disk test on all of them. We've had an RMA disk replacement of *every* disk over the past 6 months. It seems like a lot to ask from the Customer.
Any advice on this, or how to proceed with Support on the call?
Thanks....Lyle
Running RAIDar shows green lights on the disks (true), but "Reset" or "Browse" says we can't connect. Ping was ok.
Tech Support had me do an O.S. reinstall (power-up while holding reset button down). This set the box to an 192.168.168.168 address (and presumably default admin password).
Then Support had me connect to it with a direct ethernet connection from a Windows laptop running RAIDar. Results were the same as before the O.S. reset: ping is ok, but can't connect to http admin interface, and RAIDar can see it, but can't "Reset" or "Browse".
Now Support says I need to remove all disks from their carriers and run the Manufacturer's disk test on all of them. We've had an RMA disk replacement of *every* disk over the past 6 months. It seems like a lot to ask from the Customer.
Any advice on this, or how to proceed with Support on the call?
Thanks....Lyle
4 Replies
- What do you see in the Info (far right) column in RAIDar?
- 4.1.6
Thanks....Lyle - What brand and model disks are in the NAS now?
Since it boots it sounds like it's more likely to be an issue such as a corrupt configuration file or a very full OS partition than a bad disk. You could ask support if they can escalate the case to L3 for a L3 tech to remotely login to your system. - Thanks for the reply.
Disks are 1TB. Two Seagate and two Hitachi.
Fortunately, Support did have me put it in Tech Support mode, and hopefully Engineering will be taking a look.
....Lyle
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