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Forum Discussion
alisys
Dec 21, 2016Aspirant
ReadyNAS 2120 crash every little
Hello, We have about a dozen NAS ReadyNAS, half are model 2120 and 2120v2. These models give us problems that make them unusable every little time: balance, defrag ... that last up to 22 days a...
alisys
Jan 02, 2017Aspirant
It is not resolved yet.
Please tell us the path of the logs you need in the operating system.
bedlam1
Jan 02, 2017Prodigy
Try reading this article Downloading Logs and follow the instructions
If you cannot login to the NAS Admin UI use or download Raidar on a PC from here and follow the instructions above for sennding in logs
- alisysJan 02, 2017Aspirant
Raidar doesn't works. The NAS is fully load and only reply to ping.
Please, indicate the routes of the logs so that we can send them.
- StephenBJan 02, 2017Guru - Experienced User
You can't download the logs from any of these systems?
If that's the case, then I suggest you use netgear support (my.netgear.com) instead of the community forum. They can access remotely.
- alisysJan 02, 2017Aspirant
We have access to system logs by console. And we try to use netgear support before but the chat but it almost never connects, when it does it takes hours and the last time we did not respond to the last questions.
- FramerVJan 02, 2017NETGEAR Employee Retired
Hi alisys,
Based on the description of the issue that you have provided, I may need to check this with others who can probably assist you and get back to you as soon as possible.
Thanks for your cooperation!
Regards,
- alisysJan 03, 2017Aspirant
Thanks, we wait for response.
- mdgm-ntgrApr 11, 2017NETGEAR Employee Retired
Did you get my PM?
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