NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS 516 Firmware Update Failed and Will Not Boot
Model: ReadyNAS 51600
This morning our ReadyNAS 51600 stopped communicating on the network. It was not prompted by any admin work. We were able to view it on the network and see the Netgear status page.
I performed a web conected firmware update from 6.9.2 to 6.9.5 and it showed that it was download and implemented. Then it asked to be rebooted. It rebooted but always wanted to download the new firmware 6.9.5. After about 5 downloads and reboots I looked at the physical display on the front of the drive and it said "Rebooting". It stayed in this state for about 30 minutes. I did a hard shutdown with the front power button and the when it restarted the fans came on high speed and the drive never fully booted. It's stuck. I tried the "reset" and power button to get into the boot mode menu but the boot menu will not come up. My next step it so create a USB Recovery Tool. I'm not sure what verson of RAIDiator I sould be using. This is the procedure I was planning to follow https://kb.netgear.com/30267/RAIDiator-4-2-USB-Recovery-Tool. Is is safe to use this tool on this drive with 6.9.2 firmware? Am I missing something? Is there a possiblility that this is a hardware failure?
Thanks in advance for your help,
Blake
1 Reply
Replies have been turned off for this discussion
BHeinlein wrote:
This is the procedure I was planning to follow https://kb.netgear.com/30267/RAIDiator-4-2-USB-Recovery-Tool. Is is safe to use this tool on this drive with 6.9.2 firmware?
It's the wrong tool and it would likely do damage. You need the OS-6 USB recovery. https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system
But first I would remove the disks (labeling them by slot) and try powering up the NAS. See if it gives you a "no disks" status and is detected by RAIDar. If it does, then try doing a factory install with a single scratch disk (not part of the array, and something you are willing to have reformatted). If both of those steps work, then it's not the flash memory - it's something corrupted on the disks. USB recovery won't help in that case.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
