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Aspirant

Jan 29, 2016

Solved

Readynas 6.4.1 RN102 boot issue - OS reinstall did not help.

I have powered down my RN102 from the admin page system menu. Upon reboot, it just sits there with the power led flashing. Act, Disk 1 and Disk 2 LEDs are lit as well as a red/amber light at the back of the unit, below the USB ports. I have encrypted hdds.

Tried to restore functionality by doing a OS reinstall from the boot menu. This does not seem to have any effect. LEDs behave as per the hardware manual in that I am able to cycle through all combinations of power, LED 1, LED 2 and backup. But after OS reinstall, it still sits there with a blinking power LED and permanently lit Disk 1 and Disk 2 LEDs and a red/amber light in the back. No change.

Anything else I can do short of restoring it to factory default?

I have 2 units. One I had to do a factory default restore on for a fail during OS upgrade. Now with this one failing as well, I am starting to have serious doubts about how trustworthy these units are.

All help would be much appreciated.

Thank you,

Piet

Booting

piet8stevens
Feb 05, 2016
A big thank you to mdgm. I am very favorably impressed with the quality and speed of the support.

Problem is a change I made using ssh and not a ReadyNas hardware or software problem.

13 Replies

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JennC
NETGEAR Employee Retired
Jan 30, 2016
Hello piet8stevens,

What was it FW version prior to the update?

Does the RAIDar still detect the NAS? If so, what does it show?

What happens when you try to get to the admin page?

Do you have full backup

Regards,
- piet8stevens
  Aspirant
  Jan 31, 2016
  Thank you for your questions.
  1. FW prior to the update - not sure, I guess the one released before 6.4.1. In any case, that problem has been solved by doing a factory reset.
  2. I cannot ping the NAS with the blinking blue light. RAIDar only reports back 1 NAS (the one that works) and not the one that is blinking.
  3. When I try to go to the admin page, Firefox replies it cannot connect to the server.
  4. I have 90% backed up. Some stuff I can re-download.
  
  Best regards,
  
  Piet
  - piet8stevens
    Aspirant
    Jan 31, 2016
    One more thing: it would still be nice to recover the data on this NAS. I note in the boot menu there is a data recovery option. What does it do and can I use it?
    
    thank you, Piet
mdgm-ntgr
NETGEAR Employee Retired
Jan 30, 2016
There are definitely steps that can be taken before resorting to a factory default. That's a last resort.

In addition to what JennC asked, I would add that in some cases the volume read-only boot menu option can be quite useful.

I don't see any support cases for your systems so I assume you didn't contact support before doing the factory default last time. Once a factory default is done there is nothing we can do to investigate what happened beforehand.