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Readynas 6.4.1 RN102 boot issue - OS reinstall did not help.
I have powered down my RN102 from the admin page system menu. Upon reboot, it just sits there with the power led flashing. Act, Disk 1 and Disk 2 LEDs are lit as well as a red/amber light at the back...
A big thank you to mdgm. I am very favorably impressed with the quality and speed of the support.
Problem is a change I made using ssh and not a ReadyNas hardware or software problem.
It looks like use of SSH has caused this problem.
There is a symlink that shouldn't be there that is preventing an OS Re-install from working.
A big thank you to mdgm. I am very favorably impressed with the quality and speed of the support.
Problem is a change I made using ssh and not a ReadyNas hardware or software problem.
I am very grateful to mdgm about the support he has provided.
It does raise a few questions about access and privacy. I have agreed to give mdgm access to my NAS, but to my surprise, (s)he was able to access it without my having to change anything in my network, maybe through some form of ssh.
So, does anyone know
a. whether there is a special tech support user account in the Readynas OS? I can no longer access the nas myself through ssh because of a change I had made to the software, but mdgm is able to tell me some things (s)he has seen in the nas.
b. how support can find the Readynas on my network behind my router? All I provided was the debug code provided by RAIDar. Would that include in some form its network location?
I am fine with giving tech support access to my equipment but find it spooky it can happen without my making any change to my network.
Did you boot into tech support mode and give him the code?
Alternative, did you set the "secure diagnostic mode" on system->settings?
Yes, I booted into tech support mode and provided a code.
piet8stevens wrote:
Yes, I booted into tech support mode and provided a code.
In tech support mode, the NAS connects outbound to a netgear support server, so it passes through firewalls with no configuration changes needed in the router.
The code gives provides additional security (since it is sent independently to the support team, and is needed to access the NAS).
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