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ReadyNAS Duo not visible on W10 network for backup
Help ! I have been using a ReadyNAS Duo for a few years now, for data backups. I upgraded to Windows 10 a few months ago and now I cannot the ReadyNAS on the network as a drive. When I open Windows explorer under 'Network' I can see it listed as a 'Media Device' and also as 'Storage', but it is not listed under 'Computer'. When I run my backup program I get the error message '...could not locate folder \\NAS1\backup\'.
The RAIDar utility can find the ReadyNAS and says everything is functioning OK with status Healthy. Firmware 4.1.16
I have tried the various Windows networking troubleshooting with no success. I am bit of a novice with networks so I am stumped as to the steps to take to troubleshoot the issue.
Grateful for any help this community can give to help me troubleshoot this issue.
Thank you, Angus
Hello Angusjdd,
I understand that you have a windows 10 computer that is having trouble accessing the NAS via SMB. If other computer able to access the NAS then we can isolate that there might be a problem on this specific computer. Please make sure that computer and NAS is on the same subnet of ip address and does belong to the same work group. You may also try to disable firewall, anti virus and internet security application running on the computer. Kindly check this thread as well it since it may be the cause of the problem.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community Team
8 Replies
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Hello Angusjdd,
I understand that you have a windows 10 computer that is having trouble accessing the NAS via SMB. If other computer able to access the NAS then we can isolate that there might be a problem on this specific computer. Please make sure that computer and NAS is on the same subnet of ip address and does belong to the same work group. You may also try to disable firewall, anti virus and internet security application running on the computer. Kindly check this thread as well it since it may be the cause of the problem.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community TeamAre you able to access the duo when you enter \\nas-ip-address or \\nas-name in the windows explorer address bar? Use the real IP address (or name) of course.
I agree you should try Marty's troubleshooting steps, including checking out the thread on SMB1 (which is what the duo v1 uses).
Another option is to run CMD and try entering
net use * /delete
net use T: \\nas-ip-address\C /user:admin nas-admin-password
Let us know if that mounts the NAS data volume as drive letter T. Be careful on the typing (both spaces and slash direction).
Hello Marty and Stephen
Thank you very much for your helpful and prompt replies. The problem was indeed the SMB1 issue. I had disabled SMB1 when the Wannacry virus scare was happening as that was the advice, even though I am running W10. I have now re-enabled it and everything is working fine.
I am still not clear running W10 in a simple home network whether I should or shouldnt have SMB1 disabled, but because I need to use the ReadyNAS I am going to leave it enabled. The various workarounds in the SMB1 thread were above me to understand so I am just going to live with risk.
Great support team - Thank You !
Angus
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