Forum Discussion

Aspirant

Jan 18, 2016

ReadyNAS NV+ does not respond, RAIDar reports status as HEALTHY

So I have an old ReadyNAS NV+ that has worked like charm for a long time. Suddenly, I can't access it anymore. On the display in front, I can see the IP adresse, RAIDar finds the NV+ and reports ...

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DaneA

NETGEAR Employee Retired

Jan 18, 2016

Hi mortenfthomsen,

Welcome to the community! :)

Let us isolate the problem. Kindly answer the questions below:

a. Do you have a backup of all the data stored in your NAS?

b. Are you able to get replies when you ping the IP Address of your NAS?

c. Did you make any changes on your existing network recently?

d. Have you modified the settings on your NAS before the problem happened?

e. What is the behavior of all the LED lights of your NAS?

I look forward to your response.

DaneA

NETGEAR Community Team

mortenfthomsen
Aspirant
Jan 18, 2016
Hi,

Thanks for such a swift reply. Answers to your questions:

a) No, but if I really have to, I can survive without the data on the NAS (however I would obviously prefer not to lose it all)
b) yes, it replies to pings
c) I have not made any changes to my network (at least not that I can think of)
d) A month or so before this happened I added 2 new drives to the NAS, so the total is now 4 drives in the NAS. However it worked fine for a while with 4 drives
e) all 4 drive-lights are glowing, and the Act light is off (was blinking during boot, as was the blue power-button)

Any suggestions ?
- BrianL2
  NETGEAR Employee Retired
  Jan 18, 2016
  Hi mortenfthomsen,
  
  If it replies on pings, is the admin page (Frontview) accessible?
  
  Looking forward to your response.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - mortenfthomsen
    Aspirant
    Jan 18, 2016
    Thanks for helping out!
    
    No, the admin interface does not reply - well, that is, first I get a "Privacy error" that says that the certificate is not trusted. When I click on "Proced to xxx.xxx.xxx.xxx (unsafe)" (where the xxx's represents the IP adresse of the NV+) it never gets a reply - "Waiting for xxx.xxx.xxx.xxx" is displayed at the bottom of my browser.
    
    Any suggestions?