Forum Discussion

Aspirant

Jan 18, 2016

ReadyNAS NV+ does not respond, RAIDar reports status as HEALTHY

So I have an old ReadyNAS NV+ that has worked like charm for a long time. Suddenly, I can't access it anymore. On the display in front, I can see the IP adresse, RAIDar finds the NV+ and reports ...

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DaneA

NETGEAR Employee Retired

Jan 18, 2016

Hi mortenfthomsen,

Welcome to the community! :)

Let us isolate the problem. Kindly answer the questions below:

a. Do you have a backup of all the data stored in your NAS?

b. Are you able to get replies when you ping the IP Address of your NAS?

c. Did you make any changes on your existing network recently?

d. Have you modified the settings on your NAS before the problem happened?

e. What is the behavior of all the LED lights of your NAS?

I look forward to your response.

DaneA

NETGEAR Community Team

mortenfthomsen

Aspirant

Jan 18, 2016

Hi,

Thanks for such a swift reply. Answers to your questions:

a) No, but if I really have to, I can survive without the data on the NAS (however I would obviously prefer not to lose it all)

b) yes, it replies to pings

c) I have not made any changes to my network (at least not that I can think of)

d) A month or so before this happened I added 2 new drives to the NAS, so the total is now 4 drives in the NAS. However it worked fine for a while with 4 drives

e) all 4 drive-lights are glowing, and the Act light is off (was blinking during boot, as was the blue power-button)

Any suggestions ?

BrianL2
NETGEAR Employee Retired
Jan 18, 2016
Hi mortenfthomsen,

If it replies on pings, is the admin page (Frontview) accessible?

Looking forward to your response.

Kind regards,

BrianL
NETGEAR Community Team
- mortenfthomsen
  Aspirant
  Jan 18, 2016
  Thanks for helping out!
  
  No, the admin interface does not reply - well, that is, first I get a "Privacy error" that says that the certificate is not trusted. When I click on "Proced to xxx.xxx.xxx.xxx (unsafe)" (where the xxx's represents the IP adresse of the NV+) it never gets a reply - "Waiting for xxx.xxx.xxx.xxx" is displayed at the bottom of my browser.
  
  Any suggestions?
  - BrianL2
    NETGEAR Employee Retired
    Jan 18, 2016
    Hi mortenfthomsen,
    
    Try with another web browser or PC. Did you configure email alerts in your system? Did you receive an alert about a drive failure or problem?
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team