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Forum Discussion
Yoda1492
Oct 29, 2016Luminary
ReadyNAS Pioneer Pro corrupt flash no boot menu
HELP! When I power on my ReadyNAS Pioneer Pro, the LED screen just says ReadyNAS (does not show the drive LEDS) and the yellow activity light (on the front of the system above the USB port) lights a...
- May 18, 2017
Hello. I found some time to work on this NAS. The issue may now be permanently resolved. I moved the NAS to a place where I could get a monitor and keyboard on it. I created a video of the boot sequence and took pictures of all the BIOS settings. While I was in the BIOS, I did enable Wake-On-LAN as previously requested. I also turned off the NAS from coming back on after a power hit; that was annoying as the power would go off and then on and then off again and that is bad for electronics and data volumes. I will get an UPS sometime this year.
First, I will start with some information on those tick marks that were going across the NAS LED infinitely when the NAS would not boot. As shown in the picture below, that is from the Kernel loading and the initrd.gz loading:
I kept going back to what someone said about it being a hardware problem. Armed with that and the clue that the NAS was shipped as part of a move and never worked consistantly after it was plugged in after the move, I looked more closely at the hardware. I took off both sides of the NAS and when I was inspecting all the cables, I saw this:
At first glance, it looks mostly ok. However, that top connector is supposed to go all the way through the cutout hole in the metal and fully into the circuit board on the other side of the metal. On the other side of the metal, you can see that the connection is not fully made:
Pulling the connector out just a little bit shows that it has no chance of making this connection without hitting the metal:
The NAS was then taken even further apart. There are 3 screws on each side of the NAS that holds the front panel of the NAS in place. All of those screws were taken out and that provided access to the cicrucit board behind the front panel that this cable plugs into. The circuit board looks like this:
The board has three screws holding it into place. However, the board has a lot of play with regards to how it lines up with the cutout hole in the metal. The connector was pushed through the hole and fully connected it to the metal pins. Then the screws were put back in for the circuit board and now the connector makes a full connection with these pins. The NAS was reassembled and it has booted ten times in a row. The power was disconnected for a few hours and the NAS booted fine after power was reapplied. I can not explain why the NAS would boot some times and not boot other times when the cable was partially connected. The NAS will be tested over the next several days before declaring this a permanent fix.
Yoda1492
Oct 31, 2016Luminary
Hello,
Thank you for responding so quickly! I really appreciate that. I have a ReadyNAS Pioneer Pro and it has an Intel processor and is the x86 architecture. Thank you for the link for the USB Recovery Tool process. That is the process that I used to create the USB stick. The instructions in that link say: "Units enabled with LCD will indicate that it has entered USB Recovery mode". That never happens for my unit. My LCD never says that.
I think it would help to show what I see on the VGA monitor when doing a USB recovery. It says:
Loading kernel ...
Loading initrd.gz .... ready
and then the USB stick LED flashes for a while and then the NAS powers off. I wish it would say Loading RAIDiator-x86-4.2.28 or something about the firmware being copied to the internal flash, but it never says that.
Here is a picture of the files on the USB Recovery stick:
If you see anything wrong or missing with the files on the USB Recovery stick, please advise. I am thinking it would be worth it to do this USB recovery with no disk drives in the NAS. The point of this process is to copy data from the USB stick to the internal flash inside of the NAS. I do not need any disk drives for that. Then I can test the factory reset option via the reset button to see if there are any changes getting that to work. It does not hurt to remake the USB Recovery stick so I will do that if the test with no drives does not help. It is Halloween so I will do this tomorrow and report the findings. FYI - I previously mentioned the TFTP Boot information as I saw on this forum where people had fixed this same issue (MBR H on the monitor when holding in the reset button) by following an "undocumented procedure" after talking to Netgear Support. I am not sure what that process is, but I will follow any path that leads to a working NAS. Thanks again for contacting me and please keep in touch until the issue is resolved.
StephenB
Nov 01, 2016Guru - Experienced User
Did you get the tool from here? http://kb.netgear.com/app/answers/detail/a_id/30267
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