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Forum Discussion
ReadyNAS Pro Pioneer Edition [X-RAID2] - The paths for the shares listed below could not be found.
I hot swapped a disc in a 6 disc ReadyNAS, the resyncing got stuck at 38.2% with ReadyNAS not responding, I had to reboot and then got this error message. No backups available (kind of defies the purpose of redundancy + already replaced all original 6 failed discs with no problems until now), so fixing it is important. Thank you
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Backups of raid systems are required because redundancy does not protect against all causes of data loss.
Were you using single or dual redundancy?
What firmware is running?
What make/model disks are in the nas?
Had the disk that you replaced failed completely or was it still functional?
Had you received any messages about errors on any other disks?
It is possible you have had another disk failure during the resync.
Strategies to try to retrieve data in these situations involve trying to identify if and which other disk has failed, cloning it at then trying to reconstruct the array with the clone. There are other possibilities though.
You could start by powering down and testing all the disks with vendor tools. Label disks according to slot number and doesn't remove or reinsert disks unless the unit is off.
Netgear ar support may be able to offer data retrieval service for a fee so it is probably worth contacting them. Apart from testing the disks, I wouldn't advise doing anything else which may compromise attempts at data retrieval.
Thank you, vandermerwe, I am not too tech savvy, but I will try to provide the answers to the questions in your post:
- single or dual redundancy: not sure, only 1 extra disc was used, so I suppose it means single?
- firmware: the last available RAIDiator 4.2.27
- the make/model of discs in the NAS: originally 1TB Seagate Barracuda ST3000340NS, prior to this mishap 4 were successfully replaced with WD20EZRX, the 5th failed Seagate was successfully replaced with WD30EZRX, fully synced and volume expanded, then I have decided to replace the last Barracuda with another WD30EZRX with the unfortunate result described above. No errors were reported for the last Seagate disc prior to replacement (I guess I should have listened to not broken, do not fix thing). No errors were (ever) reported on WD discs.
I have contacted the Netgear support and yes, they would diagnose for a fee, but there is no guarantee they could fix this. I read the forum threads suggesting using r-sync in Linux and logged into the NAS from a PC booted in Ubuntu, I could see the NAS shares, but cannot open a single one of them. Not sure what to do next.
There are photos on NAS that I do not want to loose, for the rest I really just need a list of what is there and then I could try a factory reset which I hope would work as the NAS seems to be booting as before, but just no volume detected((
vasyam wrote:
...I have contacted the Netgear support and yes, they would diagnose for a fee, but there is no guarantee they could fix this.
...There are photos on NAS that I do not want to lose,
No one will guarantee a full recovery. Some services might only charge if they are successful, but of course that means (all things equal) that they need to charge more if they are successful.
My suggestion: Come up with a dollar figure on what you are willing to spend on a recovery attempt. Then contact Netgear, and make sure the support engineer assigned knows what that figure is. Also ask him/her to focus on the share with the the photos first.
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