NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS Pro Pioneer Edition [X-RAID2] - The paths for the shares listed below could not be found.
I hot swapped a disc in a 6 disc ReadyNAS, the resyncing got stuck at 38.2% with ReadyNAS not responding, I had to reboot and then got this error message. No backups available (kind of defies the pur...
Thank you, vandermerwe, I am not too tech savvy, but I will try to provide the answers to the questions in your post:
- single or dual redundancy: not sure, only 1 extra disc was used, so I suppose it means single?
- firmware: the last available RAIDiator 4.2.27
- the make/model of discs in the NAS: originally 1TB Seagate Barracuda ST3000340NS, prior to this mishap 4 were successfully replaced with WD20EZRX, the 5th failed Seagate was successfully replaced with WD30EZRX, fully synced and volume expanded, then I have decided to replace the last Barracuda with another WD30EZRX with the unfortunate result described above. No errors were reported for the last Seagate disc prior to replacement (I guess I should have listened to not broken, do not fix thing). No errors were (ever) reported on WD discs.
I have contacted the Netgear support and yes, they would diagnose for a fee, but there is no guarantee they could fix this. I read the forum threads suggesting using r-sync in Linux and logged into the NAS from a PC booted in Ubuntu, I could see the NAS shares, but cannot open a single one of them. Not sure what to do next.
There are photos on NAS that I do not want to loose, for the rest I really just need a list of what is there and then I could try a factory reset which I hope would work as the NAS seems to be booting as before, but just no volume detected((
vasyam wrote:
...I have contacted the Netgear support and yes, they would diagnose for a fee, but there is no guarantee they could fix this.
...There are photos on NAS that I do not want to lose,
No one will guarantee a full recovery. Some services might only charge if they are successful, but of course that means (all things equal) that they need to charge more if they are successful.
My suggestion: Come up with a dollar figure on what you are willing to spend on a recovery attempt. Then contact Netgear, and make sure the support engineer assigned knows what that figure is. Also ask him/her to focus on the share with the the photos first.
Thank you, StephenB, is there another solution? The more forums I read, the more negative reviews (warranted or unwarranted) I get for the Netgear tech support's help (or lack thereof) in similar cases. I would rather try something on my end, possibly with someone's help, if there are other options in getting the volume fixed or retrieving selected data out of the RAID.
I don't know what you are reading specifically, but my own experiences with Netgear support have been excellent. Data Recovery is done by specialists, so it is different from the level 1 support you might get.
There are other recovery services you could use - but I have never used one (including Netgear's), and don't have one to recommend. Seagate offers a recovery service, and a recent poster here used it successfully (http://www.seagate.com/services-software/seagate-recovery-services/) . Western Digital lists their data recovery partners here: http://support.wdc.com/recovery/index.asp?lang=en
There are some scammers out there, so I do think you want to be careful who you choose. And you still should have a dollar amount in mind no matter who you chose.
I would also suggest getting the initial diagnostics data recovery contract if you need a data recovery attempt.
Data recovery attempts are done by Level 3 support.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
