HiI seem to have a problem with my Ultra 4 that started around the time of the upgrade to 4.2.27. The unit just seems to go to "sleep". It drops off Raidar and is not available through Windows Network. If I press the power button it shows the correct IP and free space available but I cannot access it till a reboot. When I check the logs after reboot it shows no errors at all.Within a few minutes of a reboot it goes to "sleep" again.Power save mode (disk spin down) is off. No errors in the Logs. Health tab shows all green lights.I found the 4.2.26 firmware and updated to that, without error, same problem.Any ideas?

Can you email me your logs zip file (see the link in my sig)? Please note roughly when you rebooted the system.

Thanks for any help you can offer. Logs sent.

I see you are using WD Green disks. Have you run WDIDLE3 on these disks?

No. No idea what that is. Should I be googling it?

It's a tool that can be used to stop WD Green disks from getting a rapidly rising load cycle count.

Readynas Ultra 4 goes to sleep | NETGEAR Communities

Replies have been turned off for this discussion

mdgm-ntgr
NETGEAR Employee Retired
Apr 01, 2015
Can you email me your logs zip file (see the link in my sig)? Please note roughly when you rebooted the system.
Jolissa
Aspirant
Apr 01, 2015
Thanks for any help you can offer. Logs sent.
mdgm-ntgr
NETGEAR Employee Retired
Apr 01, 2015
I see you are using WD Green disks. Have you run WDIDLE3 on these disks?
Jolissa
Aspirant
Apr 01, 2015
No.

No idea what that is. Should I be googling it?
mdgm-ntgr
NETGEAR Employee Retired
Apr 01, 2015
It's a tool that can be used to stop WD Green disks from getting a rapidly rising load cycle count.
Jolissa
Aspirant
Apr 01, 2015
Do you think that's the issue I am having with this NAS?
mdgm-ntgr
NETGEAR Employee Retired
Apr 01, 2015
Not sure.

At what time roughly did you reboot your system? I don't think you mentioned that in the email.
Jolissa
Aspirant
Apr 01, 2015
11:10am today was one of them.
mdgm-ntgr
NETGEAR Employee Retired
Apr 01, 2015
I don't see why you lost access in the logs.
Jolissa
Aspirant
Apr 01, 2015
Ok, any ideas on where to go from here?

I might try to update back to 4.2.27 and see what happens. I seem to have connectivity long enough to update it.

Actually, I get the access issue when I am copying files to the NAS. i.e Get 20% into a 1gb copy and fails, then the NAS just drops off the network again.