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Forum Discussion
MarkPearce
Mar 24, 2017Aspirant
ReadyNas104 - SMB not starting File Ownership problems.
Hi All, Hope you can help me out, I have a level of technical knowledge in as much as I think I know what has happened somehow, but need some help in determining what I need to do to fix the prob...
StephenB
Apr 24, 2017Guru - Experienced User
One option is to use paid support (my.netgear.com). Ask about per-incident.
MarkPearce
Apr 26, 2017Aspirant
Thanks StephenB, I didn't realise that there was a per case option with support, I ws on the verge of getting support involved but decided that i would try a final factory reset.
I have managed to resolve by doing a factory reset, I was putting off doing it becuase I needed to copy off all my data first (I do have a remote backup but currently no network between the two NAS drives to restore from, so I put asside a few hours yesterday and copied all the data to a USB drive, reset to factory settings and then restored my backup and copied back my files, all now appears to be working OK.
I noticed that OS 6.7 has been withdrawn, should I be worried that I am on this version now?
Thanks for all the help and patience...
Mark
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