Forum Discussion

Luminary

Mar 30, 2018

Reboot RN314 through SSH

Hi all, I have a RN314, OS 6.9.0, I'm abroad at the moment and something odd happened -it always happens when I'm traveling... I was trying to access some file through readycloud, but the unit was ...

Booting

gpaolo

Luminary

Mar 30, 2018

I have just checked the Apache2 status, it is giving a lot of timeouts. The error messages are all "script timed out before returning headers: ddbroker.cgi, refer: [...IP of my computer...]"

"Timeout waiting for output from CGI script /frontview/lib/dbbroker.cgi, refer: [...IP of my computer...]"

Restarting the service doesn't solve the problem.

evan2
NETGEAR Expert
Mar 30, 2018
gpaolo

Try to run command "reboot" to reboot NAS.
- gpaolo
  Luminary
  Mar 30, 2018
  Thanks, but it's not working. After a long wait where nothing happens, I get the following error:
  Failed to start reboot.target: connection timed out
  See system logs and 'systemctl status reboot.target' for details
  
  When I send that command (systemctl), once again after a long wait I get another error
  Failed to get properties: connection timed out
  - StephenB
    Guru - Experienced User
    Mar 30, 2018
    If you purchased your NAS (new) between 1 June 2014 and 31 May 2016, then you have lifetime chat support through my.netgear.com. So that's one option.
    
    Another is to PM mdgm-ntgr and ask if Netgear is willing to analyze your logs.