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Forum Discussion

TAKELin's avatar
TAKELin
Tutor
Jun 26, 2019
Solved

Recover ReadyNas RN104 after failed firmware update.

  Hi.   I have a ReadyNas RN104 with firmware 6.10.0   Through the administration website I have clicked to update the firmware to 6.10.1. When the computer has restarted the power button flash...
  • TAKELin's avatar
    TAKELin
    Sep 27, 2019

    Hi.

    I want to thank you for the help. I was finally able to repair my ReadyNas (they had to change the chassis).

     

    Especially to StephenB for seeking the precise help and JohnCM_S because it has not stopped until it finds the solution.

     

    Thank you.

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Jun 27, 2019

Hi TAKELin,

 

The support contract appears to be activated when we check it on our end but there is an issue on warranty entitlements of your RN104. We have fixed that now. You should be able to open a support ticket now.

 

Regards,

TAKELin's avatar
TAKELin
Tutor
Jul 01, 2019

Hi John.

 

I hope you've had a good weekend.

 

I regret the inconvenience but no, it tells me that the warranty period expired on 12/31/2018.

 

I send you a screenshot that tells me when I tried to launch a ticket.

Thanks for the help.

  • TAKELin's avatar
    TAKELin
    Tutor
    Sep 27, 2019

    Hola.

     

    Quiero daros las gracias por la ayuda. finalmente pude reparar my ReadyNas (tuvieron que cambiar el chasis).

     

    En especial a StephenB por buscar la ayuda precisa y a JohnCM_S porque no ha parado hasta dar con la solución.

     

    Muchas gracias.

    • TAKELin's avatar
      TAKELin
      Tutor
      Sep 27, 2019

      Hi.

      I want to thank you for the help. I was finally able to repair my ReadyNas (they had to change the chassis).

       

      Especially to StephenB for seeking the precise help and JohnCM_S because it has not stopped until it finds the solution.

       

      Thank you.

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