NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

UnknownAXHF's avatar
UnknownAXHF
Aspirant
Sep 19, 2018
Solved

Remove inactive volumes - RN314

Hi,   So I updated to Firmware 6.9.4 the other night, I turned the nas off yesterday afternoon and restarted it this morning to be greeted with "Remove inactive volumes to use the disk. Disk #1,2...
Adding Disks
File Sharing
  • Marc_V's avatar
    Marc_V
    Sep 19, 2018

    Hi Marc,

     

    Thanks for that, I hadn't replaced any disk taken anything out for that matter.

    So it's possibly down to a drive failure? If so, do I have to have replacement disks ready? (I have none atm) The drive is still under warranty though, it also says it's healthy on raidar

    Are the drives bundled with the NAS? or they still have warranty with the Manufacturer? I would advised claiming warranty from the Manufacturer or NETGEAR if this is the case.

     

    You will have to ready your replacement once this is handled by L3 experts, The lost of volume data is from the drive failure and not the upgrade itself.

     

    RAIDar might be showing healthy disks but what needs to be done is to have your RAID mounted so you can access Data. I do think that only Disk on Ch4 is the only one needing replacement.

     

    Hope this helps!

     


    Regards

UnknownAXHF's avatar
UnknownAXHF
Aspirant
Sep 19, 2018

I have also just seen there are a few topics all posted today with same reported issue? Firmware issue?

 

 

https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS-2120-remove-inactive-volumes/td-p/1636222/jump-to/first-unread-message - ‎2018-09-18 10:37 PM 
https://community.netgear.com/t5/Using-your-ReadyNAS/Lost-all-disks-after-firmware-6-9-4-upgrade/td-p/1640701/jump-to/first-unread-message - ‎2018-09-18 09:14 PM
https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS-316-Volume-gone-Remove-inactive-volumes-to-use-disk/td-p/1638434/jump-to/first-unread-message - 2018-09-18 05:20 PM 
https://community.netgear.com/t5/Using-your-ReadyNAS/Urgent-Help-Needed-ReadyNas-214-gives-a-No-Volume-Exists-error/td-p/1640652/jump-to/first-unread-message - 2018-09-18 01:39 PM

 

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Sep 19, 2018

    Hi UnknownAXHF

     

     

    Welcome to the Community!

     

    Base on the logs you posted, your disks failed after the update. Were you having warnings before the update regarding your disks status? Losing the volume might be of multiple disk failure or another issue.

     

    You may want to check if you can still download the full logs and see disk_info, volume, kernel and systemd-journal

     

    You can PM me the contents if possible.

     

     

    Regards

     

    • UnknownAXHF's avatar
      UnknownAXHF
      Aspirant
      Sep 19, 2018

      Hi Marc, 

      I updated Sunday or Saturday night I believe, I had no warnings or alerts from what I could see logging into the NAS throughout Monday.

       

      I've sent you a PM with a link to the log file.

      Thanks

      Tom

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More